Live Streaming Technician - London, United Kingdom - Purple Placements

Purple Placements

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Live Streaming Technician
The main purpose of the role is to provide technical support to the Live Streaming Team.

You will have exposure to a multitude of technologies in the audio visual and video conference arena including meeting room, events, video conference scheduling and livestreaming services.

You will report to the EMEA Live Streaming Lead and will be required to work predominantly at the Canary Wharf or Victoria Embankment Site in London although you may be asked to work on any other client site in EMEA.

Also, work from home may be available toyou from time to time and when appropriate.

Key Responsibilities for the Live Streaming Technician
You will be mainly responsible for running virtual events and producing video replays
To have the teams voice and ensure the morale and culture of the team is a positive one through encouragement and preserving professional integrity
To assist with training of new technicians and continued training and development of the team.
Video conference/audio conference set-up and support with software and hardware platforms including Zoom, Cisco & Polycom systems
Escalate issues effectively and professionally to management and engineering
Continuous learning and development. Staying up to date with the latest technology and processes
Overseeing the MCR being available for consultation by other technicians scheduled for MCR support
Manage all aspects of the Video Calls from initial booking through to the monitoring and completion of all calls including scheduling and full systems operational testing prior to any high-profile event
Working alongside the Breakfix team by locating faults and providing resolutions i.e. Fix/replace/upgrade hardware when relevant in support of the AV & VC facilities
Working alongside the event team and helping out with basic tasks from time to time
To be an ambassador of the team and the company - approach and professionalism is extremely important
Customer service skills are essential along with the ability to work calmly under pressure and resolve any issues quickly and professionally
To be very presentable and able to liaise with senior executives in a calm and professional manner at all times both face to face and via the telephone/Zoom
Required to work onsite shifts to meet requirements with a flexible approach ensuring out of hours events are also covered
Liaison with help desk & operations team to arrange backup support when required
Attend other sites as required (this includes outside of London)
Provide Service Delivery across all site(s) against pre agreed SLA
Proactively train and support end users as required
To be fully competent with all installed & portable technologies
Provide support on an individual basis to users at all levels of seniority
Assist with high level audio/visual quality of presentations - optimization of content aspect ratios/resolutions and file formats to suit
Attend and remain on station for important events where required
Working any rotational shift basis as required
Hours: 40 hour week, shifts between 7am-7pm, Monday-Friday