Customer Service Advisor - Manchester, United Kingdom - Brenntag

Brenntag
Brenntag
Verified Company
Manchester, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

CUSTOMER SERVICE ADVISOR:

Our team in
Manchester currently has an opening for a
Customer Service Advisor
***Within this role you will contribute to the depot's EBITDA by the efficient and effective handling and processing of customer orders


As a Customer Services Advisor you will:
Be the primary contact for specific Depot allocated customers
Process of all Direct Delivery orders and Purchase Orders and liaising with Suppliers
Be the primary contact for Water Treatment enquiries
Monitor and complete Customers own stock replenishments
Receipt and process customers orders onto M4 computer system.
Check and validate customer confirmation purchase orders.
Regularly update information on system including maintenance of records on customer pricing
Receive and process enquiries, ensure follow up.
Process Return Inwards notes.
Liaise with other sales staff to maximise sales opportunities.
Communication with customer regarding concessions and any other required information.
Documentation of customer complaints

Undertake any reasonable tasks or duties assigned by the Customer Experience Manager from time to time, related to the effective and efficient performance of the job, and providing they are within the post holders skills and ability.

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