Office Services Co-ordinator - Sheffield, England - Knights

Description

Knights has always done things differently; in 2012, we were the first organisation of our type in the UK legal sector to attract private equity investment, enabling us to move from the traditional partnership model to a corporate structure, creating a clear separation between management / ownership and fee earners. We listed in 2018, building a reputation for being a premium law firm, with regional expertise combined with national capability.

With over 1500 colleagues across 32 locations and our strong organic growth, combined with a number of high-quality recent acquisitions means we are now a more diversified business with strengthened positions in our key target markets. We have the team and financial resources in place to deliver our organic and acquisitive growth strategy as we scale up to be the leading legal and professional services business outside London.

Our business model and culture remain a clear differentiator from many legal services businesses enabling us to recruit individuals who wish to work in a modern professional services business. Our strong position in our markets, increased scale, national reputation, differentiated model and unique culture is enabling us to attract and retain high quality talent.

Key responsibilities:

Join our growing Office Services team. As an Office Services Co-ordinator at Knights, you will provide high quality administrative and organisational assistance within the Office Services Support team to the Front of House, Brand & Communications, Reception, Workplace, Hospitality & Events and Reception teams which together form Office Services.

Reporting directly to the Office Services Support Manager you will play a crucial role in responding to operational requests, managing service communications and helping to ensure consistency, efficiency and professionalism in all aspects of support.Working closely with a small team of other Co-ordinators, you will share responsibilities and provide cover for one another to ensure continuity across the full breadth of the service. This is a fast-paced, varied role suited to a proactive and organised individual who thrives in a high-end corporate environment.It is an exciting opportunity to be part of a one team culture that promotes direct responsibility with an expectation to deliver the best service possible within a collegiate environment.

Key responsibilities:

• Helpdesk co-ordination –
  overseeing the central Office Services mailboxes, triaging and actioning incoming requests from offices nationwide related to couriers, catering, stationery, infrastructure, on-site events and facilities replacements.
• Request management –
  proactively managing a high volume of service requests, responding promptly and professionally, ensuring timely allocation and resolution through appropriate service channels.
• Administrative support –
  providing comprehensive administrative assistance to the Directors and Managers within the Office Services team, including managing diary co-ordination, document production, communications, and logistical planning.
• Supplier and stakeholder liaison –
  building strong working relationships with colleagues, suppliers and internal stakeholders to ensure requests are understood, prioritised and fulfilled in line with expectations.
• Event & hospitality co-ordination –
  supporting the Hospitality & Events team in the planning and delivery of whole business events, social gatherings and hospitality functions, ensuring quality, consistency and attention to detail in all aspects of delivery.
• Procurement administration –
  assisting with the ordering and distribution of stationery, kitchenware and furniture across all locations, ensuring stock levels are maintained and procurement is cost-effective and timely.
• Asset and spend tracking –
  collating receipts, processing purchase documentation and helping to audit expenditure, contributing to effective financial oversight of Office Services spend.
• Project support –
  contributing to the co-ordination of office refits, moves and infrastructure upgrades, working alongside the Workplace team to ensure documentation and communication is clear and timely.
• Data management –
  maintaining accurate records, schedules and logs related to Helpdesk operations and service performance, ensuring transparency and accountability in service delivery.
• Team collaboration –
  supporting and covering the role of your Office Services Co-ordinator colleagues as needed, fostering teamwork, knowledge sharing and operational continuity.

What you will bring to the role:

This is an ideal role for a confident, proactive administrator who enjoys fast-paced environments, multi-tasking and providing exceptional support to a national business.

• Administrative excellence –
  a strong background in office administration with a proven ability to manage multiple requests, organise complex workflows and deliver support to senior leaders.
• Communication & relationship building –
  clear, friendly and professional communication skills, with the ability to work effectively with stakeholders at all levels and build trusted relationships with internal teams and suppliers.
• Proactivity & adaptability –
  a forward-thinking and responsive approach to work, with the flexibility to adapt to changing priorities and business needs in a dynamic and evolving team.
• Strong IT literacy –
  excellent computer skills including confident use of Microsoft Office tools, with the ability to manage shared inboxes, spreadsheets, trackers and documentation accurately.
• Attention to detail –
  a meticulous approach to administrative tasks, documentation and service quality, ensuring all aspects of delivery meet high professional standards.
• Prioritisation & time management –
  strong organisational skills with the ability to manage competing demands, respond to urgent requests, and deliver support within tight deadlines.
• Budget awareness –
  experience operating within financial parameters and assisting in the tracking of expenditure and supplier costs.
• Team spirit –
  a collaborative, supportive attitude with a willingness to cover colleagues and contribute to a shared commitment to service excellence.