Team Leader - Wembley, United Kingdom - Scape Student Living

Scape Student Living

Verified Company

Wembley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

OPPORTUNITY AWAITS AT SCAPE

Location:
Scape Wembley

Hours:40 hours per week. Shift patterns are between 7am - 8pm, Monday to Sunday. Must have flexibility to cover a variety of shifts.

As a Team Leader your main responsibilities include:

Overseeing the training of new reception staff, night porters and any other staff members who have responsibility for the FOH
Ensure our reception team provides the highest levels of customer service for residents, guests and external suppliers in person and over the phone
Keeping our booking system updated at all times
Regularly carry out stock checks, identifying supplies and consumables required by the General Manager
Making sure the reception team understand and follow our health and safety policy, operational procedures, risk assessments and method statements
Assist the General Manager with overseeing the completion and ongoing training through the elearning portal
Overseeing requests from students regarding general maintenance, making sure requests are raised and communicated with our maintenance team
Assist the General Manager with arranging disciplinary meetings for students and producing and distributing the required paperwork and correspondence
Making sure all reception tasks are completed with the required paperwork
Going the extra mile to give to improving the residents' stay by providing additional services service when requested (but within reason)
Reporting any incidents and accidents to in line with company policy and ensuring they are recorded
Handling and logging complaints professionally and compassionately and liaising with the General Manager for resolution
Treating company documents as private and confidential in compliance with the Data Protection Act
Assisting the accommodation team by responding to enquiries, following up on leads, managing bookings and waiting lists, optimising conversion rates and maintaining 100% occupancy
In the absence of our Sales Executive, leading effective, personalised tours that show off our brand, the property and advising rates, addon services and booking information
Developing an understanding of student and education issues and showing sensitivity to our students' needs across an international customer base
Working with the General Manager and Sales Team to process deposits accurately and quickly and be knowledgeable about the deposit refund process
Actively assisting the Finance Team with the collection of rent instalments and following up residents with late payments
Taking an active role leading up to and during turnover to assist the General Manager and team with ensuring all rooms are completed to the required standards
Overseeing the security of the residents by carrying out spot checks of resident ID cards to ensure security of the building
Supporting housekeeping with updates to weekend turnovers for nomination agreements
Overseeing the sales requests on PEX are actioned and students informed of collection
Overseeing the handling of residents' parcels, managing the parcel room and communication with the residents
Take an active part in the Happy Inspector room checks, three times a year or as required, and to report any residents who are in breach of the Tenancy Agreement

Your key attributes and skills are:

Organised, flexible and dedicated
Excellent customer service skills
Dependable, enthusiastic and an excellent team player
Competent with Microsoft Office and experienced with learning new systems.
Previous Reception experience is preferred but not essential
Flexible in working hours and locations

Why work with us?

As a Scape Team Leader you will be part of an enthusiastic team who work hard to give students the ultimate Scape experience.

If you want to provide excellent customer service and are a team player, then we're sure you'll fit right in

We have a range of employee benefits including:

Increasing pay with length of service
Birthday day off
£150 for recommending a friend to Scape
Access to our onsite gyms
Employee assistance programme (EAP)
Employee of the month awards
Annual exceptional performance awards
Access to our Cycle to Work & Tech Scheme
Increasing holiday allowance
Long service award for our loyal employees
Maternity + Paternity benefits
Career progression and development opportunities
Overtime and the opportunity to work across Scape sites
Enrolment onto the Scape Pension Scheme
Team socials

If you think you have what it takes to be the next Scape Team Leader, contact us now.

We look forward to hearing from you.

The Scape Recruitment Team

Salary:
£23,100.00 per year

Schedule: