Service Transition Manager - Hatfield, United Kingdom - Ocado Group

Ocado Group
Ocado Group
Verified Company
Hatfield, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.

Why Ocado?
At Ocado Logistics, your well-being is our priority. We are committed to nurturing your holistic development and ensuring your journey with us is fulfilling. Our comprehensive benefits package includes a healthy work-life balance, extensive healthcare coverage, competitive salaries, and exclusive employee discounts. We understand the importance of financial security in providing stability and peace of mind.

Join Ocado Logistics today and become a part of a culture that wholeheartedly values and supports your well-being throughout every stage of your career.


About us:


Ocado Logistics is the beating heart of our UK business, comprising a network of cutting-edge warehouses, spokes, and offices across the country.

Our customer-centric approach is fueled by a passionate team dedicated to delivering an exceptional shopping experience. With a focus on our people, we drive business results and maximise the value of our employees. At Ocado Logistics, we prioritise meeting the needs and fostering the spirit of our workforce.


About the role:


You will:


  • Act as the workstream lead for service transitions, ensuring all relevant criteria are agreed upon, managed, and successfully delivered before live implementation.
  • Matrix manage transition workstream teams, coordinating and monitoring resources and actions as necessary.
  • Develop and agree on transition acceptance criteria, governing their delivery and managing associated risks.
  • Establish and operate transition governance controls to identify, manage areas of shortfall or risk, and work toward mitigation.
  • Collaborate with Support and Service Delivery teams to develop and refine transition processes, embedding them into methodologies.
  • Serve as the Service Management lead for new services during their warranty period, bridging the gap between project and runstate stages.
  • Own the delivery of knowledge transfer activities, ensuring that operational teams have the necessary knowledge for new services.
  • Work with project teams to ensure key operational teams are equipped with the essential skills, knowledge, tools, and documentation for supporting new or changed services.
  • Continuously improve Service Transition processes and ensure these improvements are integrated into daytoday activities.
  • Provide support to other Transition teams.

About you:


  • Extensive experience of working in Service Transition or Operations (minimum 5 years).
  • Formal ITIL v2/v3/v4 qualifications in an appropriate Service Transition area.
  • Bachelor's degree required.
  • Selfmotivated with a positive attitude and strong work ethic.
  • Ability to operate independently and effectively, even in the face of process and project ambiguity.
  • Demonstrable experience of working within an ITIL Service Management framework.
  • Experience in managing service transitions/projects following recognised project methodologies (e.g., Agile/Waterfall).
  • Demonstrable experience in delivering business change, including matrix management of project/workstream teams.
  • Previous exposure to service readiness, introduction, or transition management roles.
  • Able to demonstrate an excellent customer servicefocused approach.
  • Understanding of new technologies and their support issues, especially Cloudbased solutions.
  • Strong interpersonal skills, including initiative, communication, negotiation, influencing, and teamwork.
  • Demonstrable experience of managing one's workload against external deadlines.
  • Ability to build and maintain strong interpersonal relationships.

What we offer you:

Our award-winning recognition scheme celebrates your contributions.

Your well-being is at the core of our offerings:


  • Flexible Work: Enjoy 30 days of 'work from anywhere' policy for a balanced life.
  • Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic wellbeing.
  • Generous Leave: Begin with 25 days, growing to 27 after 5 years, with an option to buy more.
  • Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching.
  • Private Medical Cover: Rest easy with comprehensive private medical insurance.
  • Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave.
  • Financial Aid: Get interestfree train tickets and join our Cycle to Work Scheme.
  • Shuttle Services: Convenient free shuttle buses connect you to work.
  • Share Schemes: Join exciting share plans to participate in our success.
  • Financial Protection: We offer Income Protection and Life Assurance for financial security.
We're dedicated to your well-being, professionally and personally. Unlock these exceptional benefits at Ocado Logistics. Explore our employee-funded options, including Dental Insurance, Travel Insurance, and more through Benefits+.

***We're in it together, we are proud of what we do, we can be even better.
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