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  • Technical Support Engineer - Winchester - Cranleigh Scientific

    Cranleigh Scientific
    Cranleigh Scientific Winchester

    2 weeks ago

    Default job background
    Full time
    Description

    Our client, a well-established chemical business, is seeking a Technical Support Engineer to join its team on a permanent basis. This opportunity is ideal for a technically skilled professional with a strong scientific or engineering background to provide technical support across the UK and Europe.

    Technical Support Responsibilities:

    • Provide expert technical assistance to the UK & European distributor network via phone, email, and in-person visits.
    • Conduct distributor training, attend joint customer visits, and support sales teams with technical expertise.
    • Develop and implement testing programs, generating supportive technical data for service projects.
    • Manage technical support channels, including helpline calls and email inquiries.
    • Prepare technical presentations and training materials, host webinars, and lead hands-on demonstrations.
    • Support the resolution of product quality complaints.

    Quality Control & Document Management Responsibilities:

    • Arrange and provide quality control (QC) coverage when necessary, including during staff absences.
    • Create and manage technical datasheets and documentation.
    • Collaborate with the marketing team to produce technical articles, blogs, brochures, and PR materials.
    • Develop case studies, application profiles, and product sales tools.

    Business Innovation & General Responsibilities:

    The successful candidate will possess a science-based degree (e.g., Chemistry, Materials Science, Engineering) or an engineering background.

    They will have a strong working knowledge of MS Office Suite and hold a full UK driving licence (required for travel to distributor sites and events).

    Excellent communication and problem-solving skills are essential, with the ability to explain technical concepts clearly.

    This role is ideal for a proactive, customer-focused individual who enjoys problem-solving and providing technical expertise in a dynamic, international environment.

    Experience working either in a lab looking to transition into a customer-focused role or currently in a client/customer function is highly desirable.


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