Payments Optimisation Manager - London - HIVED Ltd

Description

About HIVEDAt HIVED, we're steamrolling forward as one of Europe's fastest growing startups, and our momentum shows no signs of slowing.

Based in London, we are a climate and logistics start‐up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever‐growing industry where unreliable service has long been the norm, HIVED has been built from the ground‐up to meet the demands of modern consumers and disrupt parcel delivery.A tech company at heart, our talent and technology is laser‐focused on delivering the best possible delivery experience for end‐customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market.

Our tight‐knit team is made up of ex‐Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe's leading investors and VCs in climate‐tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We're passionate about driving innovation and redefining the future of delivery.

Role OverviewThe Payments Optimisation Manager is a critical role for HIVED as a key driver of value in our rapidly scaling business: responsible for ensuring the accuracy, timeliness, and integrity of all payments; identifying & fixing systems issues; and proactively monitoring our spend cube. This is not a traditional payments finance role, it is a highly analytical, troubleshooting‐led position that sits at the heart of how our business functions.

ResponsibilitiesProcurement and Payment Ownership

Manage all driver and supplier payments, ensuring accuracy, completeness, and compliance with internal controls.

Develop, maintain and review of spend cube for the entire business, driving the achievement of our burn reduction goals.

Manage and improve the purchase order process to understand and challenge spend.

Review, validate, and upload invoices; challenge discrepancies and identify potential cost‐savings approval.

Collaborate with the business to support where required during critical purchase decisions.

Analytical Troubleshooting & Insight Generation

Investigate payment issues at their root cause - whether systemic, data‐related, or operational.

Analyse patterns in payment errors, delays, and invoice disputes to highlight underlying issues.

Build dashboards or structured reports that provide visibility into payment health and operational bottlenecks.

Recommend and prioritise solutions that improve efficiency, accuracy, or controls.

Process & System Improvement

Map current payment workflows and help redesign them for better accuracy and scalability.

Work closely with tech and operations teams to automate manual steps, enhance insights and improve their auditability.

See process changes and system enhancements through to rollout.

Establish best practices and documentation to standardise payment operations across the business.

Cross‐Functional Collaboration

Continually seek context from across the organisation to understand how decisions upstream affect payment accuracy downstream.

Partner with operational teams to ensure data capture is correct, assumptions are sound, and documentation is clear.

Communicate findings, improvements, and risks to stakeholders in a structured, insight‐driven way.

RequirementsRequired:

Strong analytical and problem‐solving skills; comfortable working with data and investigating root causes.

Strong Excel/Google Sheets skills.

Intellectual curiosity & desire to question unclear inputs or assumptions.

Ability to communicate clearly with both technical and non‐technical stakeholders.

Comfortable juggling multiple tasks in a fast‐paced, high‐growth environment.

Preferred:

Familiarity with payment systems, invoice workflows, or logistics platforms.

Experience improving or building processes in a start‐up or scale‐up.

Experience in operations, finance operations, logistics, or a similar process‐heavy environment.

Personal Qualities

Curiosity: you seek context, ask questions, and want to understand how systems truly work.

Ownership mindset: you take responsibility for outcomes, not just tasks.

Systems thinker: you can zoom out to see the broader process while managing detailed execution.

Collaborative: you enjoy engaging across teams and building strong working relationships.

Calm under pressure: you can make sound judgments when timelines are tight or information is incomplete.

How we reward our team

Dynamic hybrid working environment with a diverse and driven team

Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role

25 days of holiday allowance plus public holidays

1 Birthday Day Off + 2 Tenure‐Based Additional Days Off

Subsidised Private Medical Insurance including dental, vision & mental health therapy

Bi‐annual performance reviews and tailored development plans

Competitive salary + EMI options scheme

Annual compensation review

Team lunch provided once a week

Quarterly team socials and annual sports day (HIVED Olympics)

Enhanced maternity/paternity/adoption policy as day 1 right

Community volunteer days

Cycle to work scheme

Dog friendly office and depots

MacBook Air or Windows Laptop (depending on your preference)

Want to learn more?

Meet the team in 60 seconds: Behind the scenes with HIVED

HIVED is B Corporation certified

We are named as UK StartUp of the Year 2024

Read how HIVED raised $42M to transform parcel delivery with AI and all‐electric logistics network

Check the Impact Report 2024

Keep up with HIVED here

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