Customer Service Advisor - Caerphilly, United Kingdom - Brite Recruitment Ltd

Brite Recruitment Ltd
Brite Recruitment Ltd
Verified Company
Caerphilly, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
**CUSTOMER SUPPORT ADVISOR
CAERPHILLY**
£21,000 to £23,000
Hours or work are shifted over 7 days a week.

As such, this role requires a rota-based schedule, of Monday - Friday 9am to 8pm, Saturday 9am to 6pm and Sunday 10am to 5pm, with flexibility to work some shifts from home.


BENEFITS


This role offers 25 days holiday, plus an extra day for your birthday Additional benefits include private medical, a free company product and multiple training opportunities to develop and grow within the company.

There are employee discounts, free on-siteparking, a cycle to work scheme, a company pension and casual dress for comfort. It's a fantastic working environment in a new office.


RESPONSIBILITIES

As a
Customer Support Advisor,you will be:

  • Communicating with and responding to customers about technical incidents, events, andrequests, escalating problems to appropriate internal teams when needed
  • Analysing, diagnosing, and resolving all errors, faults, and incidents
  • Prioritising and managing several open issues and incoming calls
  • Providing excellent customer service, building a good rapport through open and interactive communication

WHAT YOU NEED
To be considered for the role of
Customer Support Advisor,you will need:

  • Previous experience in a customer facing role
  • retail experience or call centre, reception experience etc
  • Excellent organisation and time management skills
  • A warm and friendly disposition, with the passion to help customers
  • The ability to create and develop good rapports with customers
  • Excellent communication skills, both verbal and written
**NEXT STEPS
More jobs from Brite Recruitment Ltd
See all jobs of Brite Recruitment Ltd