Order Fulfilment Assistant - Liverpool, United Kingdom - Princes

Princes
Princes
Verified Company
Liverpool, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Vacancy Name

  • Order Fulfilment Assistant

Employment Type

  • Permanent

Country

  • United Kingdom

Location

  • Liverpool

Business Area

  • Operations

Workplace Type

  • Hybrid

About Princes

  • The Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France and Mauritius. Princes manufactures 350 different food and drink products responsibly sourced and enjoyed by consumers every day. None of this would be possible without striving to be an employer of choice, where our colleagues are proud to represent our business.

Role Description

  • Job Purpose
  • Works with the CDM to provide a single point of contact based on a one stop shop philosophy for customers and Princes colleagues for all order fulfilment issues relating to a nominated group of accounts.
  • The job holder will ensure that customer orders are processed accurately and on time and will keep the customer informed of any issue that prevents the order being delivered on time and in full.
  • Principal Responsibilities
  • Process customer orders both EDI and Manual order entry in line with commercial agreements with regards to load fill, leadtime and delivery day, identifying any variances to this.
  • Track order fulfilment to ensure orders are delivered on time in full, keeping customer updated with any variances.
  • Identify in advance any risk to service from any area including stock availability, MLOR, range change and take steps to mitigate or ensure corrective steps are taken, escalating as appropriate to protect service.
  • Update and issue agreed KPIs for nominated accounts using SAP and customer systems as appropriate.
  • Ensure any collections/destructions are raised correctly and actioned in a timely manner by 3rd party contractors.
  • Liaising with various internal and external customers to offer a firstclass level of service.

Role Requirements
Knowledge

  • Customer service principles
  • Supply chain principles covering warehousing and distribution and forecasting and planning.

Skills:


  • Good communication verbal and written
  • Customer empathy
  • SAP / Excel
More jobs from Princes
See all jobs of Princes