Customer Service Colleague - Rochdale, United Kingdom - Jo Holdsworth Recruitment

Jo Holdsworth Recruitment

Verified Company

Rochdale, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

These temporary roles have the potential to become permanent and are working for a well-established Rochdale-based employer, a successful leader in its sector.

They are looking for
Service Experience Colleagues to start immediately, for an initial 3-month period but these will extend and can become permanent.

The role will be site-based for training and then will become hybrid working with the option to work two days or more in the office.

Job Role

Responsibilities

Arranging delivery packages to and from store for main clients
Dealing with a range of queries surrounding deliveries
Offer troubleshooting support to customers
Answer inbound calls in a timely and friendly manner
Evaluate problems and complaints of the callers and provide proper solutions to them
Record keeping of customer's queries/feedback whilst holding a conversation via the telephone
Make relevant notes from customer interactions
Manage & update customer databases
Boost customer loyalty by offering a valuable experience over the phone
Work in a fastpaced environment to ensure excellent customer service is provided

Experience, skills set and/or qualifications required

You need to be the type of person who goes the extra mile to support customers
A willing attitude is very much appreciated by the team
Computer literate excel knowledge is preferred but not desirable
Have excellent attention to detail
Ability to control a conversation whilst updating the database. The most important factor is being able to hold a good quality conversation
Flexibility
Customer service experience is desired but not essential
Have very good written English and communication skills
Confident using the phone
Ability to problem solve under pressure

Hours:37.5 hours 5 days over 7 with one weekend day included (ideally Tuesday / Wednesday off). Shifts are between 8am - 4pm / 12pm - 8pm / 2pm - 10pm and will rotate on a 2-week basis

Hourly rate:
£11.84 per hour plus accrued holidays
- (Jo Holdsworth Recruitment Ltd.)_

Job Types:
Full-time, Temporary contract

Salary:
£11.84 per hour

Benefits: