Change & Release Lead - London, United Kingdom - Handelsbanken

Handelsbanken

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Introduction

UK Technology (UKT) is responsible for architecting, developing and securing IT solutions for the UK Business (including Handelsbanken Wealth Management).

This role sits within the Services & Infrastructure department that supports the Banks service delivery, technical infrastructure, end user support and IT continuity capabilities.

This role is Monday to Friday 09:00-17:00 and is based in either the London or Manchester office.

Main Responsibilities

You will have overall responsibility for a suite of ITSM capabilities including IT change, release, configuration and service readiness.

You will provide direction and advice to your team to support them making improvements to their assigned processes, ensuring these are operated to a high standard and in line with Bank requirements.

You will be expected to help prioritise and drive forward improvement initiatives for your assigned capabilities.

This role will be responsible for:

Providing day-to-day direction of a team of process specialists (between 1 and 5)
Identify, prioritise and implement service improvement initiatives for your assigned capabilities
Working with Group process owners and operators to ensure that UK processes and procedures are compliant with Group minimum standards and intragroup handoffs operate smoothly and strong relationships are maintained
You will establish and chair the IT Change & Release Working Group, drawing colleagues from across the business to steer and support the role out of enhancements to the change and release processes
Administering the recording of activities, logging of results and documents technical release activities, ensuring releases adhere to established safety, security and quality standards
Supporting development teams with packaging and deploying software changes and updates for release into a live environment
Assessing and analysing release components for input to release scheduling
Maintaining release processes and procedures
Leading the assessment, analysis, planning and design of release packages, including assessment of risk
Liaising with business and technology teams on release scheduling and communication of progress. Conducts postrelease reviews
Ensuring that release processes and procedures are applied and that releases can be rolled back as needed
Identifying, evaluating and managing the adoption of appropriate release and deployment techniques, processes and automation tools
Ensuring that test, validation and configuration management are included in all release and deployment activities
Providing authorisation for critical release activity and point of escalation
Actively managing release based risks and dependencies, providing crossteam synchronisation
In conjunction with the IT Change Manager, chairing UK Change Advisory Board
Leading the coordination and delivery of an effectively controlled and governed service readiness process
Identifying, managing and documenting risks associated with deployment of new or changed services
Ensuring that change, release and service readiness processes, procedures and documentation are fit for purpose and kept up to date. Providing appropriate status and other reports to specialists, users and managers
Deputising for the Service Delivery Manager where required

Essential

Demonstrable experience in a Change/Release Lead, Service Readiness Manager role or similar
Tenacious attitude with the ability to instigate improvements to processes and procedures across an organisation, managing resistance to change in a manner that is both assertive and sensitive to our organisational culture
Interpersonal skills and the ability to work with people at all levels
The successful applicant will be required to work with colleagues at every level of the organisations and with a wide variety of disciplines
Knowledge of ITIL, Agile and waterfall methodologies
Knowledge of control frameworks, industry standards, and regulatory guidance, including: ISO 27001, ISO20000, COBIT, ITIL, BIAN, FCA/PRA, CHAPS, LINK
Excellent verbal and written communication skills with the ability to analyse, articulate and present complex issues clearly and concisely
Professional standard of presentation skills
Ability to build strong professional relationships at all levels and represent Handelsbanken effectively
Ability to work well under pressure
Attention to detail and an organised approach to work

Desirable

Experience working in a SAFe and/or certified SAFe
ITIL certified
Previously experience in a mixed delivery environment with waterfall, agile and DevOps teams at various stages of maturity
Previous team leader experience
Previously worked at an organisation going through a large scale technology modernisation program
Experience working in a highly regulated environment
Financial Services experience, in particular Banking and/or Wealth Management
Experience working with a large outsourc