IT Support Analyst - Norwich, United Kingdom - ClearCourse

ClearCourse
ClearCourse
Verified Company
Norwich, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Company description:
Join a rapidly growing collaborative of disruptive technology companies working together to build a brilliant software and payments business.


Since our inception in 2018, we've acquired software and services companies at a rate of more than one a month, so as a ClearCourse employee you'll benefit from the feel of a pioneering start-up environment, with the opportunity to work with significantassets during an exciting phase of our evolution.


About ClearCourse
Our software products service clients in the Membership Services, Business Services, Events & Leisure, Retail and Payments Solutions industries.

Our solutions help organisations become more efficient, effective and profitable, and achieve their goals byproviding them with technology platforms that integrate seamlessly with the most popular CRM, event management and marketing automation platforms.


Job description:


Join Pursuit Software, a World-leading POS and stock management systems provider that works with some of the UK's leading Jewellery Retailers.


As part of ClearCourse, we offer a competitive benefits package that includes life assurance, private medical cover with cash plan, income protection, company pension, annual discretionary bonus, enhanced maternity, paternity and adoption pay, generous trainingbudgets and reimbursement for professional memberships, a hybrid-working model and 25 days annual leave, as well as additional flexible benefits to suit your lifestyle and enhance your well-being.


As a member of the Support Team at Pursuit Software,you'll be a point of escalation for technical issues that the first/second line team has been unable to rectify.

We have a very close relationship with our customers so over time you will build a goodworking connection with individuals within their senior management and staff members, effectively becoming an extension of their team.


This is a position that offers a wide variety of daily challenges as you will be dealing with a range of customers, from those who have little or no technical knowledge to those who are technical professionals.


  • You will need to be able to demonstrate expertise in computer networking, firewalls, network security, SSL and certificate generation, server knowledge, windows operating systems, basic database knowledge, root cause analysis, call handling systems, andticket escalation, as well as 3rd party infrastructure and software.
  • Specific knowledge of Apache web server's configuration and deployment, web hosting environments such as Cpanel, and development languages such as PHP and JavaScript would be an advantage, as the job will include working with the development team to automatesome of these procedures
  • A good knowledge of Microsoft PowerShell or equivalent scripting languages would also be advantageous
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