Customer Service Lead - Kings Hill, United Kingdom - TN Recruits

TN Recruits

Verified Company

Kings Hill, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Lead

Due to successful growth and expansion, this global energy industry leader is currently seeking a Customer Service Lead to join their hardworking and dedicated team with the aim of providing specialist knowledge and expert advice to support customers.

This is an exceptional company that take great care of their team and provide clear pathways to progression, making it an outstanding career move for a real empathetic, people person.

Some prior experience of working within the energy industry is a MUST, as are strong customer service capabilities (potentially at a senior level), as you demonstrate your natural skills of building, managing and maintaining customer relationships.

Responsibilities:

Collaborate with the Customer Service Manager proactively highlighting and identify service improvements opportunities
Maintain collaborative working relationships with key internal stakeholder and ensure the performance and delivery of the KPI and deliverables against the Customer SLA and customer month end report.
Manage and maintain solid working relationships with suppliers.
Promote and embed core customer service values to achieve customer excellence across the team.
Support Customer Service Assistants/Specialist with managing and resolving site level complex queries
Ensure all Corporate Customer communication; meetings, risks, opportunities and service level complaints are logged in CRM system closely monitored through to

resolution.

Provide month ending reporting to your customers to demonstrate service performance.

and highlight risks or outliers within the portfolio - such as debt, estimated readings,
AMR - that require further investigation.

Location:
Remote

Salary: 27,000 - £32,000

Hours:
Monday - Friday 9am - 5pm

With superb benefits and a warm, welcoming working environment this is an wonderful opportunity that is not to be missed.