Operation Assistant - London, United Kingdom - GoBritanya

Description

Job Title Operation Assistant ( Student Accommodation )

Description

• Deal with bookings efficiently, accurately and in a timely manner to ensure avoid periods and cancellations are limited and student satisfaction is high.
• Work closely with the sales team across Gobritanya and Stuhomes to ensure void periods are kept to a minimum and aid the sales team to reaspond to enquiries in a timely fashion to ensure we do not lose sales.
• Manage the CRM to ensure customer details are accurate, GDPR compliant and work.
• Work with the finance team to ensure invoices and payments are processed efficiently and debt is collected in a timely fashion.
• Ensure all communications sent to residents and other partners is well written, error free, accurate and uses the branded templates.
• Work with the Operations Manager to investigate and deal with resident complaints in a timely and professional manner and escalate complicated complaints that will negatively impact on Stuhomes and GoBritanya negatively to a director.
• Work with the Operations Manager to provide accurate movein and moveout details to Accommodation Managers and Team Leads at the properties we manage.
• Be on call for emergency calls from students, parents, and partners, based on an agreed rota.

Secondary Responsibilities

• Make line manager and directors aware of additional beds available at properties we manage or at other PBSA that would be of interest to the company.
• Seek positive Trustpilot Reviews
• From time to time help the FOH team to cover reception.
• Contribute insights, updates about the properties in our portfolio, complaints, successes, and developments by competitors to the management team in the form of a monthly report.
• Contribute to the development and improvement of policies and procedures of the company.
• Be available to provide out of hours emergency support from timetotime.
• Assist in capturing feedback from residents and partners to help the company grow and improve our service.
• Assist in rebooking and referral campaigns.
• Assist the FOH team at Kirby Street in the turnaround periods.

Skills required

• Good level of general education.
• Good level of written and spoken English
• Proficient in the use of Microsoft Office packages including Word, Excel, and Outlook.
• Proficient in using property operations systems.
• Demonstrable experience in handling customer queries and complaints.
• Demonstrable sales, marketing, and event delivery experience.
• Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
• Knowledge and understanding of UK Health and Safety policies.
• Understanding of Landlord/Tenant Legislation.

Working hours
You will work Monday to Friday 9am to 5:30pm. During peak times weekend work will be necessary.


Job Types:
Permanent, Full-time


Pay:
£18,000.00-£28,000.00 per year


Benefits:

• Company pension

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's (preferred)

Experience:

• Operations management: 1 year (preferred)

Work Location:
In person


Pay:
£18,000.00-£28,000.00 per year


Benefits:

• Company pension

Schedule:

• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Education:

• Bachelor's (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Work Location:
In person

Application deadline: 16/05/2024


Reference ID:
operationassistant19

Expected start date: 20/05/2024