Complaints Handler - London, United Kingdom - HLP Consulting

HLP Consulting

Verified Company

London, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview:
We are seeking a highly motivated and detail-oriented individual to join our team as a Complaints Handler. As a Handler, you will play a crucial role in ensuring the smooth and efficient operation of our organization.

This is an excellent opportunity for someone who is bilingual in Spanish and English and has strong data entry skills.

Responsibilities:

Handle incoming and outgoing calls with professionalism and excellent phone etiquette
Communicate effectively with customers, providing them with accurate information and assistance
Perform data entry tasks to update and maintain records
Assist with analyzing data to identify trends or areas for improvement
Collaborate with team members to ensure timely completion of tasks
Maintain a clean and organized work area

Requirements:

Fluent in both Spanish and English, with excellent written and verbal communication skills
Proficient in data entry and analysis
Strong attention to detail and accuracy
Ability to prioritize tasks and meet deadlines
Excellent phone etiquette and customer service skills

Job Types:
Full-time, Temporary contract

Contract length: 3 months

Salary:
£26,000.00-£26,500.00 per year

Benefits:

Casual dress
Company events

Schedule:

Monday to Friday

Education:

A-Level or equivalent (preferred)

Experience:

- customer service: 2 years (preferred)

Work Location:
In person

Application deadline: 27/03/2024

Expected start date: 01/04/2024