Junior Supply Chain Coordinator - Manchester, United Kingdom - Fanatics

Fanatics
Fanatics
Verified Company
Manchester, United Kingdom

2 days ago

Tom O´Connor

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Tom O´Connor

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Description

Company Overview


Fanatics is the ultimate one-stop sports fan destination that ignites and harnesses the passion of fans and maximizes the presence and reach for preeminent sports partners globally.

Leveraging long-standing, often exclusive relationships with more than 900 sports properties, a database of more than 90 million consumers worldwide and a trusted brand name, Fanatics is furthering its innovation across the sports landscape by building the leading global digital sports platform, complete with offerings including e-commerce and licensed merchandise, physical and digital trading cards and collectibles, and online sports betting and iGaming.


The Fanatics family of companies currently includes Fanatics Commerce, a vertically-integrated licensed merchandise business that has changed the way fans purchase their favorite team apparel, jerseys, headwear and hardgoods through a tech-infused approach to making and quickly distributing fan gear in today's 24/7 mobile-first economy; Fanatics Collectibles, a transformative company that is building a new model for the hobby and giving collectors an end-to-end physical and digital collectibles experience; and Fanatics Betting & Gaming, a mobile betting, gaming and retail sportsbook platform.


As a market leader with more than 10,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices.

We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans.

Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.


At Fanatics, we're a diverse, passionate group of employees aiming to ignite pride and passion in the fans we outfit, celebrate and support.

We recognize that diversity helps drive and foster innovation, and through our IDEA program (inclusion, diversity, equality and advocacy) at Fanatics we provide employees with tools and resources to feel connected and engaged in who they are and what they do to support the ultimate fan experience.


Role Purpose:

To ensure delivery of products to Fanatics warehouses, customers and distributers on time and in full. To provide world class customer service to internal customers, external retailers, brands and our distributors, working under direct supervision. Effectively manage warehouse providers against contractual SLA's to ensure the business partners support the timely delivery to our customers.


Responsibilities:


  • Acts as the main point of contact for our internal Marketing Teams to support with information relating to campaigns and range overviews
  • Handles basic issues and problems, defers more complex issues to leaders on team
  • Ensure Customers receive relevant information where required
  • Sample management of all seasonal sample orders
  • Admin support across the team on daytoday functions
  • Admin support for warehouse admin
  • Consolidate and upload customer sales orders
  • Proactive communication to customers where required
  • Maintain any data needed on customer specific systems or portals
  • Manage day to day queries including Customer service, Credits, returns & complaints
  • Proactive inventory reporting
  • Distribution of salesmen orderbooks & relevant reporting
  • Support Supervisor with any other reporting or account management requirements

Knowledge & Experience:


  • Relevant work experience in administrative support, customer service, supply chain, communication
  • Strong Communication skills and customer approach
  • Highly organized
  • Customer service experience and skills (preferred)
  • Proactive problemsolving mindset
  • MS Office knowledge, especially in MS Excel (preferred)
  • Team player with strong interpersonal and communication skills
  • Must demonstrate cooperative and positive 'can do' attitude with a strong work ethic.
  • Interested in the Sport and/or Supply chain Industry


The job duties list is not exclusive nor exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope /level of the role.


  • Tryouts are open at Fanatics Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now._


Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics' fair labor practices.

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