Health Care Assistant - Letchworth, United Kingdom - Garden City Surgery

Description

*- *JOB TITLE: HEALTH CARE SUPPORT WORKER
- *REPORTS TO: PRACTICE NURSES /PRACTICE MANAGER
- *HOURS: TBC hours per week

- *Job summary:

- * To assist medical personnel in the care of practice patients, to include treatment, preventative care, screening and patient education. The post will also include some administrative duties.

• A uniform and name badge must be worn at all times, which will be supplied by the Practice.
• They will act as a focal point of communication between patients, doctors, nurses and other members of the primary health care team *Duties and responsibilities:
• *1. Nursing

- * NHS Health checks, Learning Disability Annual Health Checks in conjunction a doctor, New patient registration checks (if requested), including completing any necessary templates and referrals within the practice.

• BP monitoring
• Urinalysis
• Phlebotomy
• Assist with childhood and adolescent immunisations maintaining any Child Health and practice records, reporting any problems to the practice administrator
• Provide lifestyle advice to patients making any necessary referrals within the practice
• Weight monitoring
• Smoking Cessation
• Ensure specimens are labelled and bagged ready for collection with the necessary paperwork completed
• Ensure clinical waste collection runs smoothly, reporting any problems to the nurse manager
• Ensure sharps bins are ready for collection
• Restocking/maintenance of equipment
• Restocking of clinical areas and consulting rooms
• Providing Support in management of infection control 1 *2. Administration and professional responsibilities

- * Participate in the administrative and professional responsibilities of the practice team

• Ensure accurate and legible notes of all consultations and treatments are recorded in the patient's notes
• Ensure the clinical computer system is kept up to date with accurate details recorded
• Ensure appropriate items of service claims are made accurately, reporting any problems to the practice administrator
• Ensure accurate completion of all necessary documentation associated with patient health care and registration with the practice
• Ensure collection and maintenance of statistical information required for regular and ad hoc reports
• Attend and participate in practice meetings as required
• Assist in formulation of practice philosophy, strategy and policy
• Ordering, restocking and maintenance of clinical areas and consulting rooms
• To create and send recall letters for clinics
• To assist in seasonal and special projects as requested e.g. flu campaign
• Ordering and display of health promotion materials *3. Management of appointment system

- * Ensure total familiarity with all appointment systems, including regular and incidental variations

• Book appointments and recalls, ensuring sufficient information is recorded to enable retrieval of the medical record
• Monitor flow of patients into the waiting room, ensuring the appointment system accurately reflects the arrival of patients
• Monitor effectiveness of the system and report any problems or variations to the senior receptionist *4. Any other delegated duties considered appropriate to the post

- *SPECIAL REQUIREMENTS FOR THE POST
- * An understanding, acceptance and adherence to the need for strict confidentiality

• An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients' enquiries and requests while adhering to practice limitations
• An understanding and acceptance of own capabilities and awareness of own limitations
• Ability to work without direct supervision and determine own workload priorities
• Basic keyboard and computer skills
• Flexibility of working hours
• Excellent communication skills 2 *Confidentiality:
• * In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the postholder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data *Health & safety
• The postholder will implement and lead on a full range of promotion and management their own and others' health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control