Technical Support Apprentice - Windermere, United Kingdom - ESTIO TRAINING

ESTIO TRAINING

Verified Company

Windermere, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Windermere

Posted 1 min ago

Alertacall

Level 3 Information Communications Technician:

Company:
Alertacall

Full Address: 45 Crescent Road, Windermere LA23 1BL

Weekly Hours Worked: 9AM-5PM

Salary:
£16,000

About the company:

We are seeking a bright, enthusiastic, and customer-focused individual to join our team as a Technical Support Apprentice.

This is a fantastic opportunity to gain valuable hands-on experience in the IT industry while working towards a nationally recognized qualification.

As a Technical Support Apprentice, you will be responsible for providing first-line technical support to our customers. This will involve troubleshooting hardware and software issues, providing product training, and escalating complex problems to senior technicians.

You will also have the opportunity to learn about different aspects of the IT industry, such as networking, operating systems, and cloud computing.

You will be supported by a team of experienced technicians who will provide you with the training and guidance you need to succeed.

Brief job description:

Estio Training have an exciting new opportunity for a Technical Support Apprentice with Alertacall, a Technology Development company based in Windermere.

This will involve troubleshooting hardware and software issues, providing product training, and escalating complex problems to senior technicians.

You will also have the opportunity to learn about different aspects of the IT industry, such as networking, operating systems, and cloud computing.

You will be supported by a team of experienced technicians who will provide you with the training and guidance you need to succeed.

Your duties and responsibilities in this role will consist of:

Troubleshoot hardware and software issues.
Provide product training to customers.
Escalate complex problems to senior technicians.
Document technical issues and solutions.
Stay up to date on the latest IT trends and technologies.

Qualifications:

5 GCSEs grades A*C/94 or equivalent (including English Language and Maths)

Skills Required:

Strong customer service skills.
Excellent problemsolving skills.
Ability to work independently and as part of a team.
Good communication and interpersonal skills.
A keen interest in IT.

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team.

Using their expert knowledge, we've purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

Efficiently operate and control your ICT infrastructure
physical or virtual hardware, software, network services and data storage.
Use infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure components.
Prioritise systems support tasks and monitor and maintaining system performance.
Maintain regulatory, legal and professional standards.
Support the information systems needs for your business.

For a full list of programme modules visit**