IT Service Delivery Manager - London, United Kingdom - Solutions Through Knowledge

Solutions Through Knowledge
Solutions Through Knowledge
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Title:
Service Delivery Manager


Location:
WFH / Work From Home. Occasional site visits may be required.

Day rate:
£ per day to Limited company / Outside IR35


Pay frequency:
Weekly


Duration: 3-6 months initially


Start date:

ASAP

Requirement:


ROLE

We are assisting an organisation who have an initial 3-6 month contract opportunity for a Service Delivery Manager, who will primarily be responsible for supporting staff and IT service transitions throughout England.


As Service Delivery Manager, you will work as part of a dynamic team and be involved in planning, commissioning and service, with the goal of developing strong service delivery in an outsourced environment.


This role is likely to be long-term and contractor suitability is very much attitude and approach dependent, so the client is happy to consider Senior Service Desk Analysts or Service Delivery Managers who possess the correct combination of technical knowledge,service delivery and communication.

We are able to engage with Ltd company / Outside IR35 contractors for this assignment.


DUTIES & RESPONSIBILITIES

  • Undertake effective Service Management, working collaboratively across different sites throughout England, integrating centralised priorities throughout


  • Continuous Improvement

  • Establish effective relationships with stakeholders and suppliers to foster Continuous Service Improvement
  • Supplier Management & Assurance
  • Conduct robust and sustainable supplier performance management


  • Information Management

  • Draft reports summarising status on issues, appraise outcomes, and provide progress reports for senior management
  • Policy and Service Development
  • Propose and draft changes, implement and interpret policies, guidelines and SLAs which may impact service


  • Research and Development

  • Plan, develop and evaluate methods and processes for gathering, analysing, interpreting and presenting data and information


  • Planning and Organisation

  • Contribute to the strategic planning of projects, identifying interdependencies across projects/functions, potential impacts on the wider organisation, resource requirements and building in contingency and adjustments as necessary


  • Staff Management

  • Manage third parties to ensure deliverables are met in a timely manner and within budget

REQUIRED COMPETENCIES

  • Demonstrable experience operating as a Service Delivery Manager or Senior Service Desk Analyst
  • Able to understand and oversee Service Transition of new projects into the live environment
  • Ability to quickly build rapport and trusted relationships with customer stakeholders
  • Experience of improving processes & procedures
  • Experience of working with SLAs & KPIs
  • Excellent customer service skills
  • Excellent written and communication skills
  • Excellent organisational and time management skills
  • Excellent problem solving and troubleshooting skills
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