Events & Reservations Coordinator - Twickenham, United Kingdom - Holiday Inn London - Brentford Lock

Holiday Inn London - Brentford Lock

Verified Company

Twickenham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Events & Reservations Coordinator:

Sales & Marketing - Holiday Inn London - Brentford Lock:

Contract:

Full Time**
Salary:Competitive Salary
:
The Holiday Inn Brentford Lock nestled overlooking the scenic waterways of the Grand Union Canal.

This four-star hotel is located in west London and has been created for comfort and style and offers a warm and welcoming service to all guests.

The hotel has 6 modern meeting rooms and 134 en-suite bedrooms; it is the first in Europe to have a revolutionary open lobby concept.

With good transports link, the hotel can be easily accessed by public transport. Brentford train station is about 10 minutes' walk to the hotel.

Our employees have been playing a tremendous part in the hotel and our team success, from our employee engagement being above 89%.

As Events & Reservations Coordinator your role will be to deliver a unique guest experience.

You will consistently provide an excellent experience to our guests whether they're attending a meeting, training course or a wedding reception.

What We Offer:

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in.

You'll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you'll have the opportunity to explore the business with various career options.

In addition, on offer:

Free Meals on Duty
Free Parking
Salary drawdown via wagestream
In minutes be able to draw down your 50% of your salary before payday using the Wagestream app.
Apprenticeship programmes available
Learning and Development Opportunities available through our Leadership Development Programmes
Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
Uniform provided
24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid
Life Assurance
28 holiday days
Automatic Enrolment into a workplace pension scheme.

About Us:

The Holiday Inn London Brentford Lock is a four-star, 134-bedroom full-service hotel overlooking the scenic waterways of the Grand Union Canal.

Boasting 6 meeting rooms, as well as a unique open lobby concept with a lounge, feels suitable for both business and leisure travellers.

Located only 20 minutes from central London and London Heathrow Airport, the hotel offers the best of both worlds - a city break with green, open spaces away from the city-centre bustle.

Role in our Family:

Administrative

Prepare accurate client invoices and contracts in a timely manner pre and post event
Conduct show rounds and provide client hospitality
Promote the facilities to prospective external clients by demonstrating an indepth knowledge of the products on offer
Coordinate event details for corporate and private functions including lunches, seated dinners, receptions, meetings, conferences, ceremonial occasion and weddings
Maintain timely response and follow up to enquiries according to standards as outlined in IHG guidelines
To ensure correct and effective selling of conference and banqueting space by maintaining the selling strategy for selling group accommodation & events as set by the Meetings and Events Manager or Director of Sales
Conduct Site Inspections using Sales Skills with a view to closing business
Maintain effective and appropriate liaison with clients both before and whilst on property for site inspections and events
Ensure a thorough handover is administered to appropriate departments for all Events by a weekly function sheet meeting and daily operation meetings which take place before the morning meeting
Present all written material in a professional and creative way according to examples given, in IHG guideline
Assist in compiling Contracts for all Conference & Banqueting associated business, ensure proper signatory and issue timely
Manage workload by prioritising regularly aligning your daily task list as set by the Meeting and Events
Produce Function Sheets and Check-In reports which detail client requirements accurately and timely with clients' signature as an agreement where necessary
Project a pleasant, positive and professional image to all contacts all times
To ensure, with the team, the efficient coordination of customer events through excellent administration skills and continuity of contact between clients and the hotel, alongside the operational teams, assist with room set up and final checklist sign off prior to client arrival
To conduct internal show rounds as and when required
To assist with organising and attending client evenings at the hotel
To produce a weekly report
Attend where necessary all internal and external events.
Operational
To ensure the Conference & Banqueting Operational team prepare and distribute accurate and timely information to all