Customer Executive - Abbey Wood, United Kingdom - Gamma Telecom

Gamma Telecom

Verified Company

Abbey Wood, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Executive

Who are we?

Gamma is a leading supplier of Unified Communications as a Service (UCaaS): they provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets.

It is AIM listed and have over 1750 staff across UK and European locations.

You will be helping the Customer Advocacy teams and help manage a number of accounts from both a sales and service point of view.

Assisting the Customer Advocacy teams in identifying, qualifying, and creating opportunities for sales engagement and maintain and grow our customer base by providing day-to-day desk-based account management.

What you'll be involved in:

Work to targets to achieve and exceed Key Performance Indicators (KPIs) and assisting the Customer Advocates with the daytoday running of the customer account
Being the first port of call for customers in daytoday transactional requests and first line support on billing and account queries
Aiding the Customer Advocate with contractual paperwork and reducing their sales cycle, creating both internal and external documentation to a high standard
Track all activity in GammaHub (Salesforce CRM) following the defined processes and look for opportunities to improve or enhance the information in the systems
Providing customer support on Gamma's customer facing portals, as well as completing basic, adds, moves, and changes on customer accounts. Data entry within the various company systems
Managing sales opportunities on Salesforce using the company's preferred sales methodology
Help maintain excellent relations with all internal and external stakeholders in relation to assigned customers. Undertake regular training and coaching sessions as and when required

Person requirements:

What skills do you need to make an impact in this role:

Awareness and working knowledge of business telecoms including mobile, voice telephony systems, data, and unified communications solutions
Proven track record of effective account management, businesstobusiness sales and delivering against sales targets.

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Skills: PC skills to intermediate level

MS Office especially PowerPoint and Excel.
Skills with Salesforce and an active LinkedIn profile, Showpad, Lusha, Salesforce Engage will be desired.

Education / qualifications:
Educated to tertiary level with minimum GCSE in English, Maths and Science. Degree level education will be desired.

How we work:

This is a full time permanent role, will be
Home based with travel to Gamma office once a week. Working from Monday to Friday.

Why Gamma?
There are many good reasons to join Gamma. We work in a relaxed environment with an emphasis on delivering the highest quality in everything we do.

This is a really exciting time to join with a clear strategy, stable financial position, new values and exciting growth plans.

We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply.

We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age.

We are a family-friendly employer with a culture based on trust, autonomy, and flexibility so that you to create a work-life balance and enjoy working here at Gamma

Further relevant information:

Applicants must be eligible to work in the UK.

Please note we only use recruitment agencies registered on our preferred suppliers list and as such, any speculative CVs received will not be considered. Agencies cannot work on this role unless released by Gamma's ATS.