Team Leader - Solihull, United Kingdom - Secure Trust Bank

Secure Trust Bank

Verified Company

Solihull, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This role will be a 12 month

secondment

.

What you will do
You will lead and manage the Quality Control Team responsible for completing operational assurance activity across both the Vehicle Finance and Savings operational functions including the following:

Employee evaluations
all call, admin and digital service monitoring
Governance maintenance and control of operational policy, procedure and process maps
System assurance and customer communications checks that the system(s) are operating as expected, letter and documentation is correct
Operational rigour ensuring time based activity is actioned, monitoring of exception reporting

The individual who holds this role will be responsible for setting standards for quality, championing customer focused KPIs and identifying risks within the operational functions.

Assurance activity will be delivered within expected timescales with regular reporting provided to key stakeholders to enable appropriate actions to be taken where necessary.

Working under your own initiative, prioritizing your individual and teams workload to meet agreed timescales and quality targets, the role supports the Head of Operations to successfully execute operational assurance activity.

What you will bring

Experience of working within a quality assurance role
Leadership experience/people management within financial services is preferred but not essential
Strong influencing and negotiating skills are essential
Experience of audit and compliance monitoring activity
Ability to engage with multiple stakeholders at various levels

Everyone is different. Everyone is valued

As part of our vision to become the most trusted specialist lender in the UK, we've been helping customers and businesses fulfil their ambitions since 1952.

In that time, we've learned that we're more than the sum of our parts. We're a strong Group because of our people and our strengths; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate.

Every one of our employees brings unique talent, ability and perspective to their role.

That's why Secure Trust Bank Group nurtures differences. We understand that we perform better because we're not cast from the same mould.

We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are.

We're an award-winning bank providing savings accounts and lending services to over one million customers. We're Secure Trust Bank Group. We embrace difference.