Visa Support Assistant - London, United Kingdom - IOM UK

Description

Our client
IOM UK is recruiting
Visa support Assistants (Korean Visa Application Centres Programme) to join their business in the UK.

• Occupational category: Visa support Assistant (Korean Visa Application Centres Programme)
• Personnel: One
• Foreign language skills: English
• Fluent, Korean
• Desirable

• Verify the identity of visa applicants and delegates in strict compliance with the required procedures of the Government of ROK.
• Verify correct payment of all fees and accurate issuance of invoices. Conduct a daily reconciliation of collected fees and invoices while ensuring secure storage of petty cash, if any.
• Develop and maintain an expertise in use of all ICT solutions, including the IOM case management system, the ROK visa portal, the appointment scheduling system and the passport tracking module.
• Immediately inform management of any problems or issues related to daily operations, security issues, systems and software issues and beneficiary feedback and make recommendations for improvement.
• Perform any other related duties that may be assigned by the team leaders or programme management.

• University degree in Business Administration, Client Services, Social Science or a related field from an accredited academic institution and two years of relevant professional experience
• High school degree with four years of relevant professional experience

• Experience in migrant-related programmes OR visa-related services;
• Experience in customer service
• Working and living experience in Korea as an advantage.

• Holders of a visa that allows them to work legally in the UK:
• Annual Salary: GBP 2,400.00 per month
• Recruitment: Special shortterm, 9 months, with the possibility of extension depending on funding
• Working hours: 8 hours / 5 days
• Schedule: Monday to Friday
• Holiday: 30 days
• Insurance: Provision of health insurance in accordance with local labour laws
• Recruitment due date: As soon as possible

• 1st: Document review
• 2nd: Interview

• This job description summarises the main aspects of the job, but does not cover all the duties that the jobholder may be required to perform. This document is intended to enhance the understanding between the Manager and the employee and may be changed/amended as the job/business needs require._
• Please note that KOTRA is not responsible for the subsequent interview and recruitment process related to the job description. When hiring is confirmed through KOTRA, related employment confirmation documents can be requested from the employer to employee._

• 8 hour shift
• Monday to Friday

• Fluent Korean and English (required)

• United Kingdom (required)