Claims Adjuster - London, United Kingdom - Aspen Insurance Holdings

Aspen Insurance Holdings

Verified Company

London, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reference:
ASPUK01011

,

Permanent - Full Time

About us:

Founded in 2002, Aspen Insurance Holdings Limited is a leading global insurance and reinsurance company.

Listed on the NYSE since 2003, we have assets of $13 billion (YE 31st Dec 2017) and operate in 9 countries.

Our success is built on financial strength, our people's insight and a customer-first philosophy.

We believe the way we work is just as important as the work we do, and we are guided by the Aspen Spirit - our core values based around respect, honesty, trust and professionalism.

Aspen is a great place to develop your career. We are a dynamic global company and work in an exciting and challenging environment where achievement is rewarded.

The role:

To adjust claims within a designated individual authority limit and assist in the technical management and control of a claims portfolio (including Coverholders, MGAs and TPAs) to provide a prompt and efficient service to the market and to protect the Company's financial interests by ensuring the validity of claim payments and adequate reserving.

Key accountabilities:

Adjust, and authorise claim settlements and fees within a designated individual authority limit, from first advice through to final settlement (including desktop claims, TPA bordereaux adjusting, reconciliation, processing and technical reserving.
Where applicable on Syndicate claims fulfil the requirements of Lloyd's Claims Scheme and Lloyd's Claims Management Principles.
Liaise and negotiate with clients, brokers, loss adjusters and lawyers in the adjustment and settlement of claims, including UK and overseas travel, where necessary.
Assist with the preparation for and participate in the client auditing/visiting programme.
Process advices and settlements on CLASS/ ECF.
Review and examine claims bordereaux and aggregate excess programmes.
Deal with referrals from Coverholders/ TPA's or internal claims adjusters for claims that exceed their authority or present complex issues.
Maintain contact with and monitor activities of external claims administrators and claims outsourcing partners to ensure they are in line with required business practice.
Communicate with the Underwriters on general claim matters to assist with policy provisions, reserving, and claims experience and client liaison.
Deal with telephone or correspondence queries for brokers and clients or make appropriate referrals.
Organise the provision of administrative services, maintain records and provide management information.
Operate and utilise the inhouse IT system and that of external service providers for data input, reporting, data interrogation and report generation as required.
Oversee and manage the provision of claims experience reports for brokers and clients
Assist customers in making claims and where applicable, resolving customer service issues, ensuring their prompt and timely resolution and quality of the service provided by the team, is within specified levels

Skills & experience:

Desirable personal attributes aligned to what success looks like in the role:

Independent challenger
ability to innovate and challenge, utilising consultative questioning, current norms to drive change within the global claims function, and work with people of varying backgrounds and organisational levels
Knowledgeable practitioner deals confidently with uncertainty, leans into difficult conversations while lowering the pressure of resistance
Highly organised with a demonstrated ability to multitask, analyse and problem solve issues with mínimal guidance
Strong problemsolving skills with the ability to think, influence and act strategically
Effective communicator structures insights into clear messages and effectively engages others within group claims function, as well as internal stakeholders
Change agent leverages a skilful understanding of persuasion and influence, knowing which techniques to deploy

Other:

We're committed to making Aspen a great place to work, where you're rewarded and recognised for your efforts. As well as your pay and discretionary performance related bonus, you'll also enjoy a huge range of benefits.

There are plenty of options available with our exciting benefits package, designed for your health, your family and to help ensure that you enjoy the most from your lifestyle.

**Share