Customer Service Administrator - Ilkeston, United Kingdom - Giltbrook Workwear

Giltbrook Workwear

Verified Company

Ilkeston, United Kingdom

2 days ago

Posted by:

Tom O´Connor

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Description

CUSTOMER SERVICE ADMINISTRATOR
Giltbrook Workwear is a family business and is one of the leading Workwear Rental suppliers in the Midlands region. Giltbrook's facility is one of the most
advanced workwear specialist laundries in Europe.

From our Workwear Rental Facility in Ilkeston, Derbyshire, we supply to a complete cross-section of sectors, Workwear and Laundry services across the Midlands, including the
Food Processing, Restaurant & Hotel, Manufacturing & Engineering, Automotive and Pharmaceutical & Medical markets.

Giltbrook Workwear are seeking to recruit a
Customer Service Administrator to ensure we continue to deliver a first class service to our customers.

Contracted hours will be 37.5 hours Monday to Thursday - 5pm and Friday pm, but flexibility is essential to cover sickness and holidays.

The role will entail all aspects of Customer Service and support to sales staff.

Key responsibilities and accountabilities:

Providing administrative support to the sales team in setting up new accounts.
Handling order placement for workwear and badging.
Updating the Giltbrook online HUB with management information.
Handling customer requests promptly, liaising with the sales and production team.
Monitoring & assessment of transport routes and amending delivery schedules.
Contact suppliers to arrange specifications and samples for new workwear and badges for customer approval.
Sales/Customer Service meetings including taking minutes of the meeting.
Order chasing and updating the production plan on a weekly basis.
Developing product knowledge through internal training to be able to assist customers with new enquiries.

Available for immediate start

Benefits: