Ecommerce Service Executive - Winchester, United Kingdom - Pace Recruitment Services Ltd
Description
Our client, a global sports goods brand, based in the Winchester area is looking for a eCommerce Service Executive to join their existing team.
This is a great opportunity to join a local company delivering high quality teamwear to customers in the UK and in their established global markets.
The role is far reaching, with particular focus on elements of:- Using digital design tools and online systems to create bespoke online shop fronts for new and existing customers.
- Working closely with partners and customers to create logos, equipment, and websites.
- Using photoshop/illustrator and other editing platforms.
- Working closely with the Company's existing club partners, as well as new business, to understand their individual needs, and ensure that they receive exception service levels.
- Delivering efficient, enthusiastic, and confident customer service to a wide range of customers, from club members to businesses.
- Communication with the production team around status of orders and managing expectation around lead times.
- Assist customers through the full stage of customer journey, including initial phone call, through to mocking up their designs, and organising their orders.
- Build and promote strong and longlasting customer relationships by partnering with them and understanding their needs.
- Supporting the solution sales team in the development of new business and recoding of data in a CRM system.
- Report on the status of accounts and transactions.
- Responsibility for the management of tickets relating to customer service activity in the company ticketing system this would include queries relating to products, customer complaints and design queries.
- Work with the suppliers to manage the smooth and timely process of finalising customer teamwear designs, prior to order.
- Managing orders through the accounting/stock management system (SAP).
- Providing updates to customers as to progress of orders, and likely delivery dates.
Computer Skills- Knowledge of Photoshop/illustrator or other editing platforms is strongly preferred. As well as a system-centric, process driven business, whilst there is no mandatory computer system knowledge requirement, a strong grasp of software packages such as Microsoft Excel and other Office products is preferable.
Excellent Communication Skills - this role will have a strong communication link with both internal and external stakeholders, including customers and suppliers. A passion to be a clear and precise communicator is essential to excel in this role.
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Passion for Customer Service - the desire to achieve and maintain the highest levels of customer service is paramount.
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Attention to Detail - a willingness to get "stuck in" - every member of our team, from CEO down, is ready and willing to "roll their sleeves up" as and when required.
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Experience within the garment embellishment industry is preferable but no pre-requisite.
- An interest in sports or involvement in a sports team is preferable but not a prerequisite.
The annual salary is £22,000 - £28,000 depending on experience.
Pace Recruitment Services act as an Employment Business for the supply of temporary workers and an Employment Agency for permanent recruitment.
Job Types:
Full-time, Permanent
Salary:
£22,000.00-£28,000.00 per year
Benefits:
- Onsite parking
Schedule:
- Day shift
- Monday to Friday
Work Location:
One location
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