Luggage Porter - Covent Garden, United Kingdom - Workweeks

Workweeks

Verified Company

Covent Garden, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are seeking a dedicated and service-oriented Luggage Porter to join our prestigious 5-star hotel team.

As a Luggage Porter, you will be responsible for providing exceptional assistance to guests with their luggage and ensuring a seamless arrival and departure experience.

Your professionalism, attention to detail, and commitment to guest satisfaction will contribute to the overall success of our hotel.

Responsibilities:

Greet guests warmly upon arrival, assisting with luggage handling and transportation to their designated rooms.
Ensure accurate tagging and recording of luggage, maintaining proper security and confidentiality.
Escort guests to their rooms, providing information about hotel amenities and services along the way.
Offer assistance with unpacking and arranging guests' belongings, ensuring their comfort and satisfaction.
Provide thorough explanations of room features and technology, offering assistance with any inquiries or issues.
Coordinate and deliver guests' luggage to and from their rooms promptly and safely.
Maintain cleanliness and orderliness in luggage storage areas, ensuring proper organization and security.
Collaborate closely with the front desk and concierge team to ensure smooth checkin and checkout processes.
Respond promptly and professionally to guest requests and inquiries, offering personalized recommendations and assistance.
Maintain a professional and polished appearance, adhering to the hotel's grooming and uniform standards.
Handle guest complaints or concerns with empathy and professionalism, escalating issues when necessary.
Adhere to hotel policies, procedures, and safety guidelines to ensure a secure and comfortable environment for guests.

Job Types:
Full-time, Permanent

Salary:
£25,000.00-£27,885.71 per year

Benefits:

Additional leave
Canteen
Discounted or free food
Sick pay

Schedule:

10 hour shift
12 hour shift
8 hour shift
Holidays
Weekend availability

Supplemental pay types:

Bonus scheme
Performance bonus
Quarterly bonus
Tips
Yearly bonus

Ability to commute/relocate:

Covent Garden,

Greater London:
reliably commute or plan to relocate before starting work (required)

Work Location:
In person

Application deadline: 17/06/2023

Expected start date: 17/06/2023