Centre Co-ordinator - Bishop's Stortford, United Kingdom - Institute of Workplace and Facilities Management

Description

Vision and Mission

Vision
As the pioneering workplace and facilities management body, our vision is to drive change for the future.

To be the trusted voice of a specialist profession recognised, beyond the built environment, for its ability to enable people to transform organisations and their performance.

Mission
We empower professionals to upskill and reach their potential for a rewarding, impactful career. We do this by advancing professional standards, offering guidance and training, developing new insights and sharing best practice.


The company has a strong culture based on our values

• Confident and Bold
• Human and Inspiring
• Knowledgeable and InSync
• Active and Energetic

Social Value
We are a Disability Confident employer, Investor in People accredited, Living Wage employer, Good Business Charter employer.

We offer charity days along with paid for social events and make efforts to reduce our impact on the planet.

Job Purpose
The purpose of the role is two-fold.

Firstly, to co-ordinate the end-to-end delivery of IWFM Direct (the online self-study solution for IWFM regulated qualifications at Levels 2, 3 and 4) with the outcome that IWFM's learners receive a positive and impactful experience motivated to learn more, and secondly, to ensure our Awarding Organisation partner(s) are assured by our delivery and professionalism.

This includes evaluating activity in relation to the quality management plan, standardisation activity and being the first point of contact with the IWFM Academy Centre Tutors and Assessors, and assessment process.

The postholder will be required to maintain a thorough knowledge of IWFM qualifications, the IWFM Direct standard operating procedures and our Centre Agreement.

This role will be mainly remote, working from home. There will be an expectation to attend team meetings, bi-monthly, unless there is a specific project.


Key Accountabilities

• Answer queries from learners within agreed service levels.
• Update, maintain and follow all standard operating procedures and documentation relating to IWFM Direct including the centre handbook.
• Coordinate the panel of assessors and tutors to ensure delivery takes place within agreed service levels and quality thresholds.
• Coordinate the review of learning materials to ensure they remain current.
• Ensure all assessment processes and systems are maintained and coordinated, escalating any issues to relevant stakeholders including IWFM's chosen LMS provider.
• Work alongside the IWFM Direct IQA to coordinate at least two moderation and standardisation meetings per year.
• Coordinate and administer the appeals, complaints and reasonable adjustments and special considerations processes in line with standard operating procedures.
• Undertake plagiarism and malpractice checks in line with the standard operating procedures.
• Ensure that information required by the Awarding Organisation is provided in a timely, accurate and consistent way.
• Maintain and update the IWFM Academy Centre Quality Management Plan
• Monitor learner progress on a monthly basis and liaise with Tutors to ensure the IWFM Academy completion targets are achieved
• Extract and report qualification performance information on a monthly basis and additionally as requested.
• Liaise closely with internal departments to ensure that the member journey and IWFM Direct learner journey are suitably aligned.

Technical Skills

• Focused on quality, accuracy and attention to detail.
• Exceptional communication and teamworking skills with the ability to multitask and prioritise.
• Technically literate with Microsoft Office.
• Knowledge of Awarding organisation processes.
• Knowledge of Digital Learning

Behavioural Skills

• Focussed on providing learners with a great experience
• Selfmotivated, driven and able to work independently and under pressure.
• Innovative thinker, creative by nature and willing contributor.
• Energetic approach and a cando attitude, inspiring others.
• Takes responsibility and acts with confidence.
• Flexible and responsive approach.
• Communicates with confidence and calmly in highpressure environments.
• Supportive and behaves consistently with clear personal values that complement IWFM.

Salary:
Up to £27,000.00 per year


Benefits:

• Company events
• Company pension
• Gym membership
• Life insurance
• Private medical insurance
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Work Location:
Hybrid remote in Bishop'S Stortford

Application deadline: 07/11/2023