Personal Injury Case Handler - Houghton le Spring, United Kingdom - ExamWorksUK

ExamWorksUK

Verified Company

Houghton le Spring, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

FIRST, let's look at what you get working for an ExamWorks company

22 days holiday rising to 27 PLUS Bank Holidays
Buy up to 5 MORE HOLIDAYS, or sell some back to us if you wish
We guarantee your birthday off if you want it
Paid Sick Leave (after 1 years service)
Continuous training and development with support given by our expert team and opportunities to complete qualifications
Appraisal programmes for all which aids your progression and salary increases
Company Pension
Employee referral programme £250 for every employee you refer
FREE PARKING
Amazing social events, festivals and parties, team get togethers
Relaxed working environment with a 'dress to perform at your best' policy
Match funding for your charitable activities and 1 day off paid each year for volunteering
Employee Assistance programme legal advice, counselling and much more
Discounts on retail, entertainment, eating out, purchases and insurance products
Wellbeing activities covering mental, financial & physical health, inclusivity, environmental, personal growth, fun and recognition
Reward & Recognition evouchers linked to our values, for you to spend on whatever you like
Cycle to work scheme
Ask Mike put your questions to our CEO your thoughts and opinions are welcome too

We are a group of companies working in the legal, accident management and healthcare sectors currently looking for Case Handler to join us.

As a Case Handler, you will be working for UKIM (UK Independent Medical)

What do UKIM do?

UKIM provides high quality, independent medico-legal reports to the legal professional and insurance industry which are used to assist in personal injury cases and some clinical negligence.

Main Responsibilities:

Case management, ensuring each case is progressed in line with department processes.
Liaising with customers, clients and suppliers regarding a range of queries in a professional and timely manner.
Dealing with internal and external queries.
Ensuring first time resolution by displaying a thorough knowledge of all processes and understanding the needs of the customer.
Achieving individual and team targets including call quality measures, efficiency and attendance.
Collate and order any records or supporting statements
Retrieve any missing documents required to process a case
Liaise with the Nurse Assessors where required
To prepare the documents for scanning & inputting
To priorities cases based on deadlines

Experience:

Having some Clinical understanding would be an advantage but is not essential.
Strong Customer Service experience from either officebased or customer facing.
Experience working on a telephone and computer based systems
Attention to detail, been able to concentrate and focus priorities

Hours of work will be Monday to Friday 09:00 - 17:30

Location:
Rainton Bridge Business Park, Houghton Le Spring, DH4 5RA- Please check commute before applying. Fully Office Based

Salary:
£21,942.00 per annum

We are a Disability Confident employer

IND2

Job Types:
Full-time, Permanent

Salary:
£21,942.00 per year

Benefits: