Senior Customer Resolutions Executive - Solihull, United Kingdom - Secure Trust Bank

Secure Trust Bank

Verified Company

Solihull, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

What you will do
As a Senior Customer Resolutions Executive, you will carry out the principle duties of the Customer Resolutions Executive Role.

In addition, you will provide support to leadership including the oversight of task completion, involvement in initiatives to improve the customer's experience both within and outside of their engagement with the Customer Resolutions Team, and provision of coaching and support to team members as required.

What you will bring
Practical experience working in complex regulated complaint handling.

Knowledge of vehicle finance industry and in particular complaints relating to vehicle finance (e.g. service, asset quality, affordability).

Everyone is different. Everyone is valued
We're building one of the best banks in Britain.

It's what we've been doing since 1952 and in that time, we've learned that we're more than the sum of our parts.

We're a strong Group because of our people. And all our people are different.

Every one of our employees brings unique talent, ability and perspective to their role.

That's why Secure Trust Bank Group nurtures differences. We understand that we perform better because we're not cast from the same mould.

We actively embrace and celebrate diversity, work with leading industry bodies and support initiatives that reinforce our philosophy of giving you the freedom to be who you are.

We're an award-winning bank providing savings accounts and lending services to over one million customers. We're Secure Trust Bank Group. We embrace difference.