Patient Services Advisor - Oakham, United Kingdom - Uppingham Surgery

Uppingham Surgery

Verified Company

Oakham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Uppingham Surgery is seeking a Patient Services Advisor to join our expanding team, your role is to support our 12,500 registered patients and multidisciplinary team.

Experience in a similar role
IT skills (Knowledge of SystmOne would be advantageous however full training is provided)
Outstanding verbal and written communication skills
Excellent customer service skills; dealing with patients in a conscientious and empathetic manner keeping positive, friendly, calm and be comfortable in reassuring and dealing with worried, anxious and often unwell patients
Positive and proactive approach to work, with the ability to work under pressure
Experience of working in a team and using your own initiative
Ability to abide by strict confidentiality and information governance compliance and the responsibility this brings

Your main duties and responsibilities will include but not limited to:

Telephone, online and face to face contact with patients
Actively signposting patients to the most appropriate service, clinic, or clinician
A wide variety of patient related tasks to support our clinical team

Benefits of working with Uppingham Surgery

Purpose built modern facilities
A highly supportive working environment focusing on your professional and personal wellbeing
A practice with a patientfirst approach to healthcare
Wellestablished and passionate management and Partnership setup and active member of Rutland Health PCN
We value strong effective team working and actively encourage the involvement of our multidisciplinary team in practice development. We share the ethos of 'working smarter not harder'