Client Relations Manager - Newport, United Kingdom - Synergie

Synergie
Synergie
Verified Company
Newport, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job title:
Client Relations Manager

Location:
Newport with 50/50 split, office/field based

Working days:
Monday to Friday 8am to 5pm, variable from time to time to meet business needs.


Salary:
£33k per annum


Benefits:


  • Company Car or own car expensed
  • Bonus package based on business retention and new business introductions around £7k per annum
  • After 5years you will get 5% of the business shares at no additional cost
  • Holidays 20 days per annum plus bank holidays rising by a further 1 day per annum per year of service up to a maximum of 25 days

Person specification:


The person should possess good IT skills, be a analytical thinker with a focus on the customer, the staff and the team.

The person will be a motivator, leader and possess the ability to monitor staff, quality standards and manage the team to perform withinagreed time frames and budgets.

A good communicator who is efficient and thorough with a focus on achieving results set by the business.

Role responsibilities:

  • To ensure effective management of all of cleaning contracts allocated to you, ensure excellent service delivery, management of people and ensure a good relationship is built with all your clients
  • Key accounts to be visited on a weekly basis, smaller accounts, as and when required
  • To manage the budgets on all aspects of the contracts under your control so that the contracts achieve the budget set. Ensuring stock deliveries to all sites on a monthly basis
  • Be responsible for recruitment and staffing for all your contracts, ensuing that all contracts are staffed to agreed hours on all your sites
  • Dealing with all people issues effectively and efficiently. Ensure all staff have the appropriate paperwork, documents signed and kept up to date
  • To ensure all aspects of health and safety are adhered to on all sites, staff are briefed accordingly and are working inline with health and safety legislation
  • Ensure all contracts under your control receive regular audits and records are kept and any action needed from the audit are dealt with swiftly and effectively
  • Responsibility for developing more business with existing clients or new clients wherever possible particularly upselling oneoff work for additional tasks
  • Manage all account files, ensuring all information is kept up to date and all computer records are managed effectively
  • Manage any supervisors under your control, ensuring that their duties are carried out effectively and efficiently
  • Ensure confidentiality work closely with the Directors of the business to ensure that the best practices are adopted to ensure the best welfare for the business and its people
  • Effectively manage any vehicles under your control, ensuring that the drivers operate effectively, the vehicles do not get abused and monitor the tracking of all vehicles
  • To ensure the safe use of all our equipment, ensuring operators receive the proper training and equipment is used safely and effectively with maintenance being carried out regularly
  • Ensure PAT testing on equipment is carried out annually
  • Ensure company policies and procedures are adhered to and followed and installed in the company mythology

Required experience:

  • Business to Business account management experience this can be from cleaning industry or other B2B environments such as Recruitment, Office Furniture/Stationary, Business Mobiles/IT
  • Excellent customer service skills
  • Excellent interpersonal skills, a leader and motivator of people
  • Proven track record of meeting and exceeding set KPIs and/or SLAs
Acorn by Synergie acts as an employment agency for permanent recruitment.
More jobs from Synergie
See all jobs of Synergie