Customer Support Advisor - Oxford, United Kingdom - Ultimate Activity Camps

Ultimate Activity Camps
Ultimate Activity Camps
Verified Company
Oxford, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

About The Role:

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The Details:

  • Title:Customer Support Advisor
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Reporting to:Customer Support Manager

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Basis: Full Time Temporary Fixed Term Contract, starting 13th March 2023, ending 14 th April
2023

Hours: 9am - 5pm until 3rd April, then 8am - 6pm until end of contract
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Pay: £11.41 to £11.68 per hour (includes 12.07% holiday pay)


Summary of Position:


Duties and Responsibilities:


  • Provide a high standard and level of customer service and product knowledge.
  • To assist customers in placing their bookings.
  • Report any customer issues to the Customer Support Supervisor/Manager.
  • Keep meticulous records of customer communications and conversations.
  • Ability to work in a way that promotes the safety of children and young people.

About You:

***Essential Requirements:
  • Ability to grasp product knowledge and portray this confidently to customers.
  • Experience of working within customer service, ideally within the leisure or education sector.
  • Outstanding customer service skills and a focus on resolving customer queries in a professional and polite manner, whilst remaining calm when dealing with customers.
  • Computer proficiency.

About Us:

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What M

akes Us Ultimate?

  • Ultimate Activity Camps is a leading provider of holiday childcare in the UK. Our trusted holiday camps operate at venues across the country offering outstanding childcare & activity provision to children whilst providing peace of mind to parents.
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