Repair Network Operations Manager - Manchester, United Kingdom - Adele Carr Recruitment

Adele Carr Recruitment
Adele Carr Recruitment
Verified Company
Manchester, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Excellent opportunity for a Network Operations Manager to work for a nationwide company.
Ideally the role would be suited to someone who has experience of working with the repairs industry maybe as an insurer, body shop or previously as a Network Operations Manager

The position will be based working from home with 2/3 days per week visiting repairers across the North of England.

Base salary £40k

  • Bonus (£7k)
  • Car Allowance (£6k)
The Network Operations Manager will manage the North East and North West region of repairers

The Key responsibilities include:

  • Responsible for delivery of assigned client SLA's.
  • Daily responsibility for the performance of repairers within an assigned area.
  • Onboarding network repairers as required to provide optimal coverage and repair capacity.
  • Managing operational performance of repairers across the Network Operations Team.
  • Ensuring repairers complete all data requirements
  • Ensuring repairers meet all compliance and documentation.
  • Develop and initiate strategies to improve repairer performance
  • Build and maintain strong relationships with repairers.
  • Attend meetings and provide positive input into client review meetings and client liaison.
  • Enhance the business profile with repairers inside and outside the repair network.
  • Manage and assist in customer complaint resolution.
Ideally the Network Operations Manager will have the following skills and attributes

  • Experienced working within a similar role.
  • Good analytical skills with the ability to find solutions with data.
  • Ability to plan, manage and work on own initiative.
  • Background in collision repair sector.
  • Knowledge of collision repair process and methods.
  • Good communication skills, both written and verbal.
  • Ability to exceed targets on a consistent basis.
- be a good problem solver, able to react effectively to scenarios in a pressured environment.

  • Ability to deliver to strict deadlines.
  • Good IT skills (Minimum Word / Excel / PowerPoint).
  • Full UK Driving Licence.
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