Part Time Household Customer Claims Handler - Morecambe, United Kingdom - AXA UK

AXA UK
AXA UK
Verified Company
Morecambe, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

beBee Recruiter
Part time
Description

About the role:

Are you looking for a role where you can make a difference to our business and the lives of our customers? Do you want to be a truly valued member of a team? Then we at AXA Retail would welcome you

We're recruiting customer serviced focused individuals to join our Household Customer Claims team on a permanent, part-time basis.

You'll be an essential member of a busy and vibrant team who provide advice to our members by phone on all their insurance policy claims.

As a Household Customer Claims Handler, you'll be managing new and existing claims, making decisions on the members policy cover as well as paying claims.


At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers.

After your initial training period of 5 weeks, you'll work at least 40% of your week at our Morecambe office.


Working Hours & Shift Pattern:

We're happy to discuss your part time requirements with you, however, please note that our 5 week induction is full time, 37.5 hours per week from our Morecambe office.


Induction & Training:


Induction Date: 4th September 2023


When you join us, you'll enroll in our 5 weeks onsite induction provided by our specialist trainers to ensure you are set up for success in your new role.


Our Claims department have a structured development framework with salary increases once you achieve certain points in your development journey.


What you'll be doing:


  • Answering calls to deliver an excellent service to our members.
  • Working collaboratively as a team to achieve objectives.
  • Accurately inputting customer information into our systems.
  • It would be good to add more here to fully explain the responsibilities.
  • Managing new and existing claims.
  • Making decisions on the members policy cover.
  • Paying claims.

About you:


What we're looking for:


  • You'll be a great, listener, confident communicating over the phone.
  • Resilient with a Customer First approach.
  • Team player.
  • Confidence in speaking to a variety of customers.
  • Receptive to regular coaching and feedback given by your managers, accountable for your own selfdevelopment.
  • Highly adaptable to change and managing multiple priorities.
  • Experience in a customer facing role either in person or on the telephone.
  • Natural talent for connecting with people, quick problemsolving ability and positive, can do attitude.


As a precondition of employment for this role, you must be eligible and authorized to work in the United Kingdom.


What we offer:


At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that.


You can expect to receive:

  • Competitive annual salary of up to £21,450
  • Annual company & performancebased bonus
  • Contributory pension scheme (up to 12% employer contributions)
  • Life Assurance (up to 10 x annual salary)
  • 25 days annual leave plus Bank Holidays
  • Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
  • AXA employee discounts
  • Gym benefits
LI-Hybrid


About AXA:


With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.


You'll work in an open and supportive environment where you'll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally.

You'll learn directly from senior leaders, from the best in our business. And you'll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do.

For us, it's about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference.


AXA Retail helps people live the life they love, knowing we've got their back, at home and on the road.

Our people are vital to us becoming more digital, faster and easier to access.

We're a dynamic team of experts completely committed to making sure our customers 'get back to the good stuff' when the unexpected happens.

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