Bar Supervisor - Helston, United Kingdom - Polurrian on the lizard

Polurrian on the lizard

Verified Company

Helston, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Aim of Role:

Working as part of a motivated team, you will provide constant levels of excellent service and customer relations to all guests.

With a friendly, professional, and outgoing personality, you will help to drive sales within the F&B areas of the operation whilst supporting our Food and Beverage Manager with running food services.

Duties and Responsibilities:

DELIVERING EXCEPTIONAL SERVICE:

Welcome guests in a warm and friendly manner and be able to interact with Children and Adults alike.
Be approachable and friendly at all times to guests and maintain a comfortable and welcoming atmosphere in the restaurants.
Be proficient at all service styles including wine, tray and table service.
To maintain the highest levels of personal presentation and hygiene.
Take and deliver customer orders, consistently demonstrating high levels of customer service.
Prepare set ups for tables and/or rooms to standard ready for our guests
Manage guest queries in a timely, efficient and professional manner at all times
Upsell with latest departmental incentives and understand our guest needs
Report any lost property immediately and follow correct procedure

CONTINUOUS IMPROVEMENT:

Comply with hotel security, fire regulations, health and safety legislation and local licensing laws
Able to work in all areas of F&B including Restaurant, Room Service and C&E.
Follow cash handling procedures at all times
Strive to achieve departmental targets.
Maintain and check all equipment regularly and report any defects
Report any defects or damage immediately and ensure it is correctly logged
Ensure all equipment and chemicals are used correctly and to manufacturer's instructions
Be responsible for own development in the Workplace
Attend any training as and when required including Health and Safety

CARE AND CONSIDERATION FOR OTHERS

Assist other departments wherever necessary and maintain good working relationships
Ensure cleanliness of all work areas at all times before, during and after shift
Adhere to personal appearance standards at all times
Help colleagues should they require assistance
Treat all colleagues with respect
Maintain a clean, tidy and safe working environment
Ensure all keys are kept secure whilst on shift
To report any suspicious behaviour

GOING THE EXTRA MILE:

Complete any other reasonable task when requested to do so by Supervisors and Management
Look for any inconveniences to our guests and act upon them
Always look for ways to go the extra mile with all of our guests
Identify sales leads during guest discussions and feedback to hotel sales manager
Show personal initiative when dealing with guests to help generate "Wow" moments during the stay
Be a key face and character in the hotel animating your department and guest experiences
Be an ambassador for Luxury Family Hotels

Reporting To:

F&B Supervisor and F&B Manager

Skills and Attributes:

To successfully fill this role we are looking for an individual who possess the following: