Customer Service Associate - Harrogate, United Kingdom - Moda
Description
Casa by Moda is part of rental living pioneer Moda Living's single family rental platform, Moda Family Homes.Moda is creating the UK's leading lifestyle experience brand by delivering and operating next generation spaces to live, work and play.
At Casa, we push the boundaries of style, service and community - focusing on best-in-class service, market-leading technology, health and wellbeing offerings and sustainability.
We have a clear objective of pioneering positive change to the UK rental landscape and creating happy healthy, connected and well communities.
The Customer Service Associate will be the first point of contact and interact directly with residents to provide information in response to prospective resident's enquiries about properties and current resident's enquiries about maintenance or other questions.
- Management of leasing and move in journey, and co ordinating with a letting agency in some cases
- Working with the marketing team to ensure compliance with brand standards and web/portal content
- Maintaining a property management software system to ensure all paperwork related to tenancy management is completed in the required timeframe
- Keep records of customer interactions and transactions, recording details of enquiries, complaints, and comments, as well as actions taken
- Serving as first point of contact for maintenance related resident concerns and collaborating with internal teams to ensure appropriate corrective action
- Regularly updating and liaising with tenants on maintenance issues and organising timely repairs via purchase orders
- Coordinating the maintenance and contractor's daily schedules & assignments to ensure optimum efficiency
- Delivering the tenancy contract and understanding AST & PRT requirements
- Assisting in handling the failure of resident's responsibilities with the customer in mind
- Collection of rent on time and performing calls to resolve rent arrears
- Be active in delivering the health and wellbeing strategy which will build a strong community and enhance the resident experience while utilising social media platforms and the resident app
- Research and acquire a good knowledge of the local areas and amenities
- Encourage and record customer feedback as per the customer satisfaction engagement process
- Robust execution of tenancy extensions and renewals
- Reviewing and working through all action items on applicable task list
WHO YOU ARE
- High attention to detail and a teamplayer with a cando attitude
- Excellent communication in line with brand standards
- Genuine passion for property & customer service
- High levels of integrity and reliability, and the ability to meet deadlines
- Ability to remain calm and professional in difficult situations
- Solutions orientated and motivated to improve customer's residential experience
EXPERIENCE AND SKILLS
- Proven experience in Property Management administration
- Intermediate proficiency in Microsoft Word, Excel and Outlook experience using property management software is preferred
- Professional verbal and written communication skills, problemsolving skills, and an ability to handle advanced calls in a professional and customer focused manner
- Able to demonstrate an organised and professional approach and ability to prioritise
- Driving Licence required due to ad hoc travel to the neighbourhoods
Job Types:
Full-time, Permanent
Salary:
£23,000.00-£25,000.00 per year
Benefits:
- Canteen
- Company events
- Company pension
- Health & wellbeing programme
- Onsite parking
- Private medical insurance
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Harrogate: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location:
In person
Application deadline: 14/07/2023
Reference ID:
Customer Service Associate ( Property)
Expected start date: 01/08/2023
