Centre Assistant - London, United Kingdom - East Ham Regeneration Ltd

Description

We are fast-paced, supportive, engaging and our goal is to provide an inspiring space which offers world class service to our tenants and their customers (members of the public) alike.

• Casual work attire
• Flexible working hours
• Lively atmosphere

To assist the Centre Manager to ensure the smooth running of the centre, providing the highest level of customer service to key stakeholders, tenants, visitors, and contractors.

To perform front of house duties such as greeting clients, and performing daily checks of the centre to support facility maintenance to the highest safety, compliance and cleanliness standards and other ad-hoc duties.

• Open and closing of the Mall
• Dealing with customer complaints in an efficient and timely manner, keeping the centre manager always informed without undue delay
• Ensure opening/closing checks are completed in compliance with company standards.
• Regular mall cleaning when required
• Follow company policies and procedures when dealing with subcontractor access.
• Promote and advertise the business.
• Assist with organising events
• Provide administrative support to the team and assist with various tasks as needed
• Contacting authorities where required, police, antisocial teams etc
• Being the face of customer care excellence

• Good spoken/written English
• The ability to communicate effectively with diverse groups of people.

• Proficient in using Microsoft
• Ability to problem solve
• Ability to work well under pressure

• Flexitime

• Flexitime

• Certificate of Higher Education (preferred)

• Customer service: 4 years (required)
• Administrative experience: 4 years (required)

• English (required)

• London (required)