Customer Support Advisor - Birmingham, United Kingdom - Morgan Parkes Recruitment Limited

Morgan Parkes Recruitment Limited

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Support Advisor

Salary:
£20,500 - £22,000 per annum plus monthly bonus and excellent benefits

Location:
Birmingham

Duration - Permanent

Hours:
Monday - Friday plus occasional Saturdays
We are recruiting for an experienced Customer Support Advisor to join our clients busy team.

The main purpose of this role is to manage a case load of motor claims during the period of customers requiring a hire vehicle.

With excellent customer service skills,you will be:

Quality checking claims to ensure no delays have occurred which could affect the recovery of hire charges
Accurately assess the claim status and documentation on receipt of assigned claims to ensure they are managed in the most efficient manner
Correctly validate claims to ensure the repair work is authorised appropriately
Verify all relevant and correct documentation is received to the correct standard and recorded on the claim
Monitor the timely processing of assigned claims to deliver agreed targets and customer expectations
Liaise with external partners with a view to progressing and managing the claim, positively influencing those involved
Ensure customers are kept up to date when dealing with any issues or problems that may arise during the hire period
Ensure all costs associated to the hire period are able to be billed and recovered through efficient claims management
Comply with GDPR

Key Skills/Experience Required:

Demonstrate experience within a fastpaced customer service role, ideally telephone based
Excellent communication skills and demonstrable proven negotiation skills
Good written communication skills, capturing a clear logical summary of situations
Possess an excellent customer service ethos with empathy skills
Excellent organisation and prioritisation skills
Ability to work under pressure and on own initiative
Previous experience of achieving targets
Results driven and tenacious

The successful Customer Service Advisor will receive a salary of £20,500 - £22,000 plus monthly bonus, 22 days holiday (rising with length of service, private healthcare, life insurance, employee assistance programmes and ongoing career development.