Trainee Technical Support - Deeside, United Kingdom - Sealand Survey Centre

Sealand Survey Centre

Verified Company

Deeside, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Trainee Machine Control Support

The aim is to learn and provide support on GPS equipment used on Excavators, Dozers, Graders and a variety of construction equipment.

Machine Control is cutting-edge technology that precisely measures machinery using satellites in orbit over 12,500 miles away.

We use a 3D model containing design data and compare the machine position in real-time, so the operator knows where to dig and at what depth.

Simple in principle but this technology is shaping an industry by providing greater productivity and safety onsite.

Responsibilities/Duties

Be first line of support for customers experiencing technical issues resolving them efficiently over the phone, using TeamViewer or by visiting site
Support Sealand staff by being technical point of contact
Assist with preparation of equipment for site
Gathering items, configuring equipment, testing and validating, updating firmware/software, labelling and cleaning
Provide training to endusers including machine operators, supervisors, site agents and senior leadership team
Proactively manage customer software subscriptions, contacting the enduser directly to provide service reminders and secure renewals
Tend to internal administrative tasks such as invoicing for site callouts

Role Requirements

Work both as a team player and individually using initiative
Be honest and respectful, working to a very high standard
Be comfortable in a highpressure environment
Have good organisation skills
Be able to work away from home
Have a UK driving licence with no more than 6 points
Have confidence working with new people in new environments each day

A positive attitude and ability to learn is more valuable to us than experience.

Full training will be provided.

Salary will depend on your experience. Quarterly progress reviews will be carried out.

Salary:
£24,000.00 per year

Benefits: