Night Auditor/receptionist - York, United Kingdom - Delta Hotels by Marriott York

Delta Hotels by Marriott York

Verified Company

York, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An immersive hotel experience awaits guests of Delta Hotels by Marriott York, offering a beautiful location steps away from the York Racecourse.

Nestled on five acres of lush greenery and landscaped gardens, our hotel impresses with a wealth of 4-star amenities, including a modern fitness centre, an indoor pool, a well-maintained tennis court and a full-service spa.

Relax and rejuvenate in our spacious guest rooms and suites, all of which feature high-speed Wi-Fi access, flat-screen TVs and plush featherbeds.

Dine with us at Cast Iron Bar & Grill, which serves seasonally-inspired dishes crafted from local ingredients, or host a meeting in one of our 11 venue spaces for hire.

Consider celebrating your wedding in York on our verdant grounds; our gazebo is the ideal choice for an elegant outdoor party.

Whether you're visiting on business or for pleasure, Delta Hotels York blends charming surroundings, 4-star amenities and warm hospitality for inspired results

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards.

Job Types:
Full-time, Permanent

Salary:
£12.22 per hour

Benefits: