Hybrid Underwriting Processors - Birmingham, United Kingdom - Love Success Plc

Love Success Plc

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hybrid Underwriting Processors - 6 months:

Job Reference: LZJ/UP/BIR

Date Posted: 15 March 2024

Recruiter: Love Success plc
Location: Birmingham, West Midlands
Salary: £115 Per Day
Sector: Administrator/ Office Assistant/ Data Entry
Job Type: Temporary
Duration: 6 months
Work Hours: Full Time

_Do you have....?_
- _ 1 to 2 years of underwriting admin experience in any insurance products._
- _ Knowledge of underwriting principles._
- _ Some experience of working with brokers._

_ If yes to the aboveplease read on this fabulous position could be for you_

Our client, a global Management Consultancy, are supporting a global insurance firm by recruiting Underwriting Processors for an immediate project. There are multiple, fully remote opportunities for a period of 6 months. You will work a 35 hour week, Monday to Friday at a day rate of £115, accruing holiday pay equivalent to 33 days from day one.**- Professionally handle incoming calls/webchats from existing customers, completing enquiries, and taking all necessary actions in a professional and service focused approach.

Take responsibility for all customer requests, ensuring action and follow up within the agreed service level.
Develop and maintain productive external and internal relationships.
Recognise and convert opportunities to introduce other products to existing customers.
Consistently achieve individual performance targets (KPI).
Effectively liaise with appropriate representatives of other departments to successfully resolve customer enquiries.
Practice customer care by providing accurate information to customers at all times.
Ensure good product and system knowledge is maintained.
Ensure all relevant systems are updated in a timely manner.

Relationship Management

Consistently project a professional image. Demonstrate presence and authority in dealing with all levels of customers and internal contacts.

About you:

-
1 to 2 years of underwriting admin experience in any insurance products
:

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Knowledge of underwriting principles
:

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Some experience of working with brokers
:

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Team Player

Build professional and courteous working relationships with other Underwriting Service Advisors to form a strong, driven and successful team

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Customer Service

Understand customer requirements and meet expectations, exceeding expectation where possible.

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Attitude & Professionalism

Maintain a positive outlook whilst always maintaining professional standards towards both customers and colleagues alike.

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Managing & developing yourself

Take ownership of your own development utilising support network and training opportunities available with the assistant underwriters and underwriters.

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Planning & Prioritisation

Work with assistant underwriters to prioritise individual workload to ensure targets and deadlines are achieved.

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Problem Solving

Highlight problems promptly taking ownership to seek a solution with assistance of an assistant underwriter.

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Delivering results

Achieve all performance targets and internal SLA's.

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Continuous Improvement

Highlight any improvements within process and highlight with evidence to the client policy servicing manager.

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Communication

Excellent written and verbal communications skills

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Business Knowledge / Awareness

Understand company objectives, strategies and how role / actions impact the business.

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Regulation:

Practical and working knowledge of FSA and compliance.

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Competitor Knowledge

Maintain a strong network of contacts and understand the market.

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Dependability - Demonstrate a flexible approach to all tasks and working ethic and show a commitment to meet business needs.
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You do not fit the criteria above:

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You do not have underwriting administrative experience with any insurance products

At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all._
Love Success is proud to serve as an Employment Agency for this vacancy._