Crisis Support Assessor - Slough, United Kingdom - Citizens Advice East Berkshire

Citizens Advice East Berkshire

Verified Company

Slough, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Crisis Support Assessor

Location:
Slough Foodbank Collection Centres (with some attendance at Citizens Advice East Berkshire offices)

Hours: 7 hours per week (worked on different days when Collection Centres are open

Salary range:
£12.00 per hour (paid monthly)

Type of Contract:
One-year fixed term (with strong likelihood of extension)

At Citizens Advice, we've been solving life's problems for over 80 years. We support our local community with expert free, independent, confidential, and impartial advice.

Serving the people of Bracknell, the Royal Borough of Windsor and Maidenhead, and Slough, last year we supported over 8,400 people securing £3.6 million of financial benefit.

We know more people want our help and, at present, we are only able to meet some of the demand.

We are ambitious to do more. We are proud of our investment in our infrastructure, service, and people.

Citizens Advice East Berkshire, Slough Foodbank and the Trussell Trust have come together to deliver free advice service for people struggling to afford the basics.

Operating in Slough the adviser will offer personalised advice and support to help address the underlying causes of the hardship, maximise people's income, and work with clients to reduce their reliance on crisis support.

The aim of the service is to help people or households facing hardship to maximise their income.

Our advisers also help to identify the need for wider advice (such as debt, immigration, or housing, for example) directing people to specialist onward support.

By addressing the underlying causes of the hardship, we hope to reduce the need for food bank support.

The Assessor will work with colleagues in Citizens Advice East Berkshire and Slough Foodbank with support from our Supervisors, have access to our wealth of resources and are an integral part of the Citizens Advice East Berkshire team.

As such, you will be invited to participate in regular briefings, team meetings and training opportunities.

We are advertising for a part-time position to start as soon as possible.

This role is predominantly working from Slough Foodbank Collection Centres but some working from Citizens Advice East Berkshire Offices will be expected.

We will provide a suitable laptop, telephony, and headset. This role will be for up to an initial 12-month contract with the potential to be extended.

The closing date for this role is 14th May 2023 at 23:59. Applications will be reviewed as they are received so we'd love to hear from you as soon as possible

Interviews will be arranged for the week commencing 22nd May 2023 with an estimated start date of 19th June 2023, though we are looking for the postholder/s to start as soon as possible.

To be successful, we would like to you to demonstrate the following:

Experience of supporting customers in a face-to-face environment.
Demonstrable working knowledge of one or more of the following areas: Benefits, debt, housing and/or employment.
Able to recognise the root causes of problems and participate in taking appropriate action.
A commitment to continuous professional development.
Attending internal meetings as appropriate.
A commitment to the aims and principles of the Citizens Advice service.
Being open, approachable, and nonjudgmental.
Ability to communicate clearly both orally and in writing.
Ability to sift through information and extract what is relevant.
A good level of IT knowledge, literacy and numeracy.
An understanding of why confidentiality is important.
Be able to input data accurately.
Ability and willingness to work as part of a team.
Ability to recognise their own limits and boundaries in the role.
Enjoy helping people.
Have right to work in the UK.
Knowledge of additional languages, especially Urdu, Panjabi and / or Polish would be desirable.

We welcome diversity both in our people and our thinking.

You must be eligible to work in the UK and a basic DBS check is required for this role.

Job Types:
Part-time, Fixed term contract

Contract length: 12 months

Part-time hours: 7 per week

Salary:
£12.00 per hour

Schedule: