Customer Service Administrator - Camberley, United Kingdom - KOOSA Kids Ltd

KOOSA Kids Ltd

Verified Company

Camberley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

KOOSA Kids are the leading provider of fun & affordable before, after school and holiday childcare, with an unrivalled number of clubs rated 'Outstanding' by Ofsted.

A new, exciting opportunity has opened up for the right individual to join our busy team as a Customer Service Administrator.

Supported by the Customer Service Manager, you will deliver high quality levels of customer service, administration and organisation. This full-time role is based from our Head Office in Camberley, Surrey (GU15).

The role

The Customer Service Administrator position forms an integral part of KOOSA Kids busy and fast-paced Customer Service / Bookings Team.

As Customer Service Administrator, your role will be to provide first class customer service to the parents using our childcare services and administrative support across KOOSA Kids departments.

Responsibilities

Be the first point of contact for telephone and online bookings and queries for our breakfast, after school & holiday clubs, providing high quality, professional customer service
Manage club absences on our internal bookings system, escalating any issues to the Customer Service Manager
Supporting other members of the Customer Service Team with the administration of Permanent Placement Agreements process for our breakfast & after school clubs
Supporting other members of the Customer Service Team with the payment administration process, including allocating payments on KOOSA Kids Online Database & chasing outstanding payments
Providing administrative support to the HR Team, including but not limited to maintaining staff database, employee referencing process, employee Disclosure & Barring Scheme process (DBS), recruitment process, scanning & filing new employee packs
General administration support for all KOOSA Kids departments (Bookings / HR / Recruitment / Marketing / Operations / Finance)
Provide general office support to Directors and Department Heads when required, including providing relevant reports, photocopying, shredding and filing

Skills & Experience

Will ideally have a minimum of 2 years general Customer Service and Office Administration experience
Demonstrate excellent written & verbal communication skills
Previous experience of telephone based customer service an advantage but not essential (full training will be provided)
Demonstrate excellent written & verbal communication skills
Excellent attention to detail
Good working knowledge of Microsoft Office, specifically Word & Excel
Be an enthusiastic team player
Have excellent time management & organisational skills
Have a positive, cando attitude & flexible approach to tasks
Be reliable and professional
Be a people person with fantastic communication skills who can manage all levels of customer service queries
Have the ability to be cleared for an enhanced DBS check

Hours
Monday to Friday, 9:30am to 6pm

Salary:

Company benefits
Company pension, discounted childcare, social activities, professional development, career progression & recognisable qualifications nationwide.