Patient Pathway Coordinator - London, United Kingdom - Lewisham and Greenwich NHS Trust

Lewisham and Greenwich NHS Trust

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking to recruit a highly motivated individual that is passionate about improving patient care and is interested in furthering their administrative career within the NHS.

As a Patient Pathway Coordinator, you will join a dynamic dermatology team to support clinic management and ensuring that our patients receive timely treatment.

The post holder will provide a professional service to all patients and their parents/guardians whilst supporting them throughout their pathway of care.

The post holder will provide a comprehensive clinic administrative service within Dermatology at Lewisham Hospital.

This is a key post for ensuring outpatient clinics are fully utilised and patient pathways are smooth and within timeframe.

The post holder requires strong organisational skills, judgement skills and a high level of communication skills with a flexible and proactive approach The post holder's main duties and responsibilities include working closely with a multidisciplinary team to coordinate the outpatient clinics, ensuring all outpatient clinics are fully utilised to optimum levels, cancel and reschedule clinics and/or patients reacting efficiently to instructions from the team with regards to clinician absence, to understand and translate clinician instruction with regards to clinic template amendment and working closely with the outpatient rescheduling and appointment teams to ensure changes are done in a timely manner.

The post holder will track patients throughout their 18-week pathway by using PTL (Patient Tracking Lists), escalating issues of concerns promptly to the management team.

The post holder will work within the administration team and will be expected to provide cross cover for other members of the team which will include secretarial duties and biopsy bookings.

Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley.

With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham.

We also provide some services at Queen Mary's Hospital in Sidcup.

As an organisation, we've made significant improvements for patients and staff in the last two and-a-half years.

This is reflected in our most recent Care Quality Commission (CQC) inspection (from February 2020), which found improvements across the organisation and gave us an improved rating of "Good" in the Well-Led and Effective domains, in addition to the rating of "Good" that we had already achieved in the Caring domain.

Our staff culture change programme has been key to the Trust's improvement journey, as we've stabilised our workforce by reducing vacancy rates and improving staff retention.

We've also significantly increased the representation of minority ethnic leaders across our clinical and corporate teams.

The post holder will work closely with a wide range of clinical and managerial staff, to provide an administrative service to outpatient clinic management i.e., clinic cancellations/rescheduling.
The post holder will liaise with the outpatient appointments and rescheduling teams to ensure all patients have a booked first appointment within a timely manner using their knowledge of timed pathways.
The post holder will work with the management team to ensure clinics are running at optimum levels, raising any issues when necessary.
The post holder will act as the first point of call for patient appointment queries ensuring they deal with patients tactfully and persuasively, overcoming barriers to communication.
The post holder will need to understand and translate sometimes complex clinician instruction with regards to clinic template amendment, working closely with the outpatient rescheduling and appointment teams to ensure changes are done in a timely manner
The post holder will work with the management team to plan the clinics far in advance ensuring we are able to react to demand appropriately.
The post holder will undertake validations and corrections to the 18-week RTT pathways ensuring the pathway is kept up to date.
The post holder will monitor patients on their pathway and proactively find resolutions to improve the speed of treatment by working directly with clinicians and managers
The post holder will collate and hold records of clinician absences, cancelling and reducing clinics where needed to reflect these.
The post holder is required to be discrete in the handing of sensitive information relating to patients and clinicians.
The post holder will participate in meetings with Service Management, highlighting any issues with patient pathways which may cause them to exceed waiting times targets.
The post holder will action day-to-day issues, ensuring resolution and escalating serious issues to