Customer Service Administrator - Belfast, United Kingdom - Arjo uk ltd

Arjo uk ltd

Verified Company

Belfast, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position:
Customer Service Administrator

Location:
Belfast

Job type:
Full Time, Permanent

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

The impact you will have
You will be responsible for delivering world class customer care. Working in a team, responsible for providing administration support for Arjo Customer Service teams including Rental and Service departments.

Would you like to work for a big company that feels like a family? Then this role could be for you.....

Key Duties and Responsibilities:

To handle inbound telephone calls and any customer correspondence and deal with accordingly to ensure a swift and effective service is provided to our customers
To allocate deliveries/collections/swop outs/breakdowns appropriately to ensure the most cost effective use of resource
To maintain regular contact with field teams regarding daily work activity, location, and job status.
To review incomplete work daily to ensure that work is rescheduled to hit department SLA's
To provide administration assistance and cover where required within the department and to field staff and to maintain relevant support documentation.
To liaise with customers, engineers and other relevant parties over delays, problems, or queries to ensure that communication regarding the status of service work is maintained.
To produce adhoc reports from legacy systems for both internal and external use.
To update and maintain spreadsheets for customer data.
To take full ownership of customer complaints.
To take full ownership for credits.

Knowledge/Skills/Experience:

Qualifications: Good standard of education including GCSE Maths and English
Work experience: Preferable to have worked within a similar Customer Service environment
Previous SAP experience
The ability to communicate effectively with people at all levels of the organisation
Be able to work accurately to meet deadlines, follow company standards and procedures
Be able to relay information clearly and accurately, ask questions to understand information and have strong listening skills
Proficient in using Microsoft packages, especially Excel

What we will offer in return

You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges.

In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development.

Why diversity matters to us
At Arjo, we believe in the power of diversity.

We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment - not only in the workplace, but also within the communities that we serve, work in and live in.

We achieve this through a culture and mind-set that values the uniqueness of all our people.

Job Types:
Full-time, Permanent

Salary:
£21,984.71 per year

Benefits: