Customer Support Specialist - Croydon, United Kingdom - Office Angels

Office Angels

Verified Company

Croydon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Support Specialist

Based:
Croydon

Full Time - Permanent

Salary:
£23,000

Monday to Friday, 9am to 5:0pm

Start date:
ASAP

Benefits:

Weekly team lunches
Weekly office drinks
Quarterly team socials
Great coworking space shared with other startups

You'll be joining a fast-paced, high-performing tech company where you will have all the room and support you need to grow.

Offering training and lots of job opportunity as the company grows.

The team is small and agile and the position offered entails plentyof responsibility to be taken on by the right person.

Who you are:

We're looking for a multitasking "learn-it-all" personality who can help us with everything from building out processes to helping our drivers.

We're open for you to help shape this role and there's plenty of opportunity to advance and progress as the companygrows.

Duties will include:

Providing ongoing support for clients and drivers throughout their experience with us, ensuring they have a great experience of us.
Issuing reports to clients
Keep various databases up to date
Liaise between the company and various third party suppliers
Various admin tasks using internal systems
Occasionally assist with new site launches

You should be / have:

Previous customer facing / customer service experience, including telephone experience
Some administration experience desirable but not essential
Best in class communication skills, both verbally and written, as well as an excellent listener who understands great customer service
Numerate and highly accurate, with a good attention to detail
Fluent in both spoken and written English
Knowledge of MS Office, especially Excel (any Adobe skills would be a great bonus but not essential)
Organised with attention to details
Able to work on multiple projects at the same time
Strong time management and prioritisation skills
Proactive and not afraid to ask questions
Ability to work independently
The right to work in the UK

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

Office Angels UK is an Equal Opportunities Employer.