Customer Care Specialist - Livingston, United Kingdom - TOMRA Collection UK & Ireland

TOMRA Collection UK & Ireland

Verified Company

Livingston, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Full time

Description

Do you care about the planet and would like to have a career in sustainability? If this speaks to you, come and join our ever-growing team in TOMRA, Scotland.

About TOMRA
TOMRA is the world's leading provider of reverse vending solutions for drinks containers.

With more than 80,000 installations in 4 continents, our business is divided over 60 markets and is publicly listed on the Oslo Stock Exchange.

Less than 5% of beverage containers consumed worldwide are collected for closed-loop recycling.

TOMRA has a tremendous opportunity to ensure that we keep even more bottles and cans out of our oceans, landfills, and streets.

TOMRA's state-of-the-art technology, which is used as part of Deposit Return Schemes (DRS), helps to transform society's habits and keep valuable resources in a continuous loop of use and reuse.

TOMRA's reverse vending machines, digital solutions and service make recycling easy for the industry, system owners, retailers and consumers to contribute to a more sustainable planet.

Here in the UK we are at a very exciting point of our journey with the Scottish government announcing that a DRS will go live in 2023.

As part of TOMRA's expansion and growth initiative in Scotland and the rest of the UK we are seeking a full-time
Customer Care Specialist to join our busy team on a permanent basis.

Position overview:

We operate everyday from
8:00am to 10:00pm.

Your normal working hours will be 37.5 hours per week on a rotational basis over 5 days from
Monday to Sunday.

Responsibilities:

Answer calls from customer locations
Provide hotline technical support to customers and colleagues in the field
Address and resolve customer queries
Dispatch and interact with technicians, colleagues and partners visiting sites
Coordinate onsite maintenance and repairs
Investigate customer complaints
Escalate inquiries to the appropriate team, when necessary
Pass customer feedback onto the relevant team to improve the company's services
Deliver a professional level of service at all times, this includes orally and written to internal and external stakeholders
Provide support to the Service team on Service projects and initiatives
Work with our ERP system (IFS)
Work to team KPI's
Work to business SLA's
Perform setup and configurations to the machines remotely online
Continue to seek general business optimisation opportunities
Ensure you take reasonable care for your own health and safety
Ensure you take reasonable care that your actions or inactions do not adversely affect the health and safety of others
Ensure all incidents and hazards at work are reported accurately and in a timely manner
Tech savvy
Strong communication skills
Excellent customer service skills
Capable at managing multiple stakeholder expectations
Good at problem solving