Contact Centre Trainer - Leeds, United Kingdom - Financial Conduct Authority
Description
Contact Centre Trainer & Performance CoachLocation London or Leeds
Salary National ranging £49,700 - £56,000 and London from £53,300 - £58,000
Our
Supervision Hub
The Hub's purpose is to:
- Prevent harm through direct conversations with consumers to identify and avoid fraud, scams and other detriment
- Guide firms to understand their regulatory responsibilities and increase their compliance and standards
- Deliver actionable intelligence across the FCA
- We help Firms with their regulatory requirements and with new authorisation enquiries
- We gather intelligence around the conduct of regulated Firms
- We identify risks to consumers, referring information to specialist colleagues within the FCA
The Supervision Hub (Contact Centre) Trainer & Performance Coach is responsible for delivering training and coaching, overseeing training delivery and developing the knowledge, skills, and capability of our colleagues so that they can perform their responsibilities confidently and competently.
What will you get from the role?- Opportunity to shape and deliver the people development approach of the department- Opportunity to share your training and coaching expertise and experience with colleagues who are keen to learn and develop Involvement in a fast paced, varied, and broad range of regulatory and system change initiatives- Opportunity to develop your own regulatory knowledge
Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifecycle.
You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash.
Core benefits that you will receive as standard are:- 25 days holiday per year plus bank holidays (pro-rata)
- Private healthcare with Bupa
- A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age
- up to 12% a month once you reach age 35)
- Life assurance of eight times your basic salary
- Income protection
We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations.
Minimum- Demonstrable coaching and development skills- Experienced at training delivery- Experience in all aspects of the training cycle. Training Needs Analysis (TNA) training design (ADDIE), training absorption and evaluation- Experienced in delivery of professional conversation techniques
Essential Experience in assessing learning absorption and identifying when further training or learning support is required- Excellent communication skills- Excellent coaching skills- Regulator
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