Welfare Support Officer - Belfast, United Kingdom - VANRATH

VANRATH

Verified Company

Belfast, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

VANRATH are delighted to be assisting our Major client with the Recruitment of
Welfare Support Officer to join their fun and friendly team based in
Belfast City Centre.

3 month contract Potential for permanency_

Mon - Fri - 37 hours.

EO2 - £26,596

Responsibilities:

Information Management

Develop an understanding of the Troubles Permanent Disablement Payment Scheme and its underpinning legislation.
Gain a thorough understanding of company file management systems, ensuring that key information is identified/collated and shared promptly when required
Locating, identifying and collating all relevant information held by company for release to the applicant and/or the Scheme Administrator.
Initial identification of individuals and/or groups within company existing client base for whom payments under the Troubles Permanent Disablement Payment Scheme and/or other Welfare initiatives may be applicable.
Ensuring adherence to the provisions of GDPR in relation to the management of sensitive client information.
Maintain detailed records of all interactions and correspondence. Update management information systems on a regular basis

Support Delivery of Welfare Advice Services

Support the VPS/Welfare Coordinator to develop and coordinate support systems and processes to be utilised by Welfare Advisors employed in community and voluntary sector organisations.
Develop and maintain a knowledge of the existing welfare system relating to victims and survivors and their families, to ensure pathways are seamless and responsive.
Support VPS/Welfare Coordinator to identify / deliver upon the training and support needs of VSS staff and funded organisations and assist with building capacity to ensure quality services for victims and survivors.

Requirements:

Essential Criteria:

1. 5 GCSEs grade A-C or equivalent (which must include English and Maths)

Using a variety of written, nonverbal and verbal communication skills to effectively engage with clients with noncomplex and complex needs.
Drafting operating manuals including, instructions and guidance on processes and procedures to be followed.
Processing high volumes of information in line with office policies and procedures.
Developing and delivering reporting templates, management reports and progress updates.
Experience working within a community, voluntary or statutory environment with clients with trauma, mental health and/or physical health issues.

Desirable Criteria:

A minimum of 2 years' practical experience in each of the following:

Working within the Welfare system in Northern Ireland
Leading or participating in managing projects/programmes.
Liaising effectively and successfully building relationships with vulnerable clients and a broad range of service providers.

Job Types:
Full-time, Temporary contract

Contract length: 3 months

Salary:
£24,000.00-£26,000.00 per year

Benefits: